SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is as soft as butter. I say ORDER IT.
Hey babes! 🌊 i just got this 30-inch water wave wig, and it’s everything! the curls are so soft and bouncy, and they have that perfect water wave look that just flows beautifully. the density gives it all the volume i wanted without feeling too heavy, so it’s still super comfortable. the hairline is pre-plucked and shaped perfectly, making it look so natural. and with the deep 13x6 part, i can switch up my style and get a realistic look every time. the hd lace just melts right in, too! if you’re looking for a long, curly unit that’s easy to style and has tons of volume, this is the one! 😍
First 3 photos are immediately after the wash and install! following photos are throughout the week. no glue, just spray and the lace did exactly what it needed to do. the melt was beautiful and exactly as described. the unit itself is a little small, but i also have a larger head. after releasing the straps in the back, i was able to get the lace to extend ear to ear comfortably. while washing, there was hardly any shedding at all, and while styling there was none. i applied leave in, with mousse and the results are natural and flexible. i’ve been getting endless compliments and everyone thinks it’s my hair lol i did have to do a healthy amount of plucking prior to customizing so if that’s not your thing then you might want to consider something more “pre plucked” but other than that, great unit! to be 30” , for the price and quality- there’s literally no good reason not to buy it. a must for your collection 👌🏾🩵
Loved this hair the curls are very soft and easy to manage with little shedding. the wig looks great on . this is the perfect hair for vacation
Beautiful hair 😍
This is a quality wig. All you need is a great install and boom. Minimal shedding and really soft. I was most nervous about it looking thin, but it gave full body.
Ladies… if you don’t buy it, you’re missing out. This water wave is so beautiful 😍 No foul odor right out of the bag, either. When i say the shedding is minimal? I’m talking maybe 2-3 strands every time i comb it out (dry w wide tooth comb.) The waves hold throughout the day, and you don’t really need to reapply water or product unless you like the super wet/wavy look. I don’t add mousse, only water. This hair is so soft, and manageable! I haven’t had any issues with tangling whatsoever. The lace is a dream, and the knots were very easy to bleach 🤌🏽 It came pre-plucked, but i plucked it a bit more to my liking. Its true to length, and i will definitely be ordering again to do some custom coloring on another one. I’m not a professional by any means, but i would say the quality of the lace made it so easy to work with.buy herrrrr.
This was a great quality wig. It lasted for a decent amount of time. The wig cap fit perfectly on my head. The curls are also very pretty. I got so many compliments on this hair. I’m not sure how the wig reacts to bleaching, however it is human hair so i assume any bleaching would be fine. You could do a variety of styles so it definitely has some versatility as well. Overall great purchase and highly recommend.
I had this wig for a month and it hasn't disappointed me yet it don't tangle shed and it's still durable listen i went in the ocean with this wig and it still looks good most time that salt water will kill a wig like this. As you can see a month later and it still looking like i came out tye water. I use lotta bod and curl. Activator to keep. It looking nice and wet.
The hair is thick and full and curls and amazing. This wig is true to length i got 30 inches i highly recommend it.
I love love loveee this hair.
Good quality hair, very soft
13x4 wt 30
The hair is true to length and arrived earlier than expected. It had a really funky smell ,got quite a bit of shedding while washing it but overall i’m very happy with quality of the hair . The curls are soft and bouncy , i’m very happy.
I love the hair, it's good quality
Beautiful
Amazing quality, the lace melts perfectly, curls are soft and bouncy, and the length is exactly 30 inches. Easy to install, no shedding ,worth it! 😍 😍
I got the 30-inch deep wave hd lace front wig and it exceeded my expectations. The curls are defined and beautiful, the lace melted easily, and the pre-plucked hairline with baby hairs made it look super natural. It’s very full (180% density) but still lightweight. Hardly any shedding and easy to style. Definitely worth the price – i’ll be ordering again!
The hair came prep plucked, very nice hair, true length, right density, very full and thick. It’s really human hair with a great texture. The curls are very soft and bouncy, i am happy with my purchase
I recently purchased this hd lace front wig and i am beyond impressed with the quality and appearance of this unit. Straight out of the packaging the hair was soft, bouncy, and had a beautiful deep wave pattern and i love it. The lace is truly transparent and blends with my skin, making it easy to achieve a natural hairline. The density is perfect wasn’t too thick and not too thin, giving it a full but lightweight feel. The length was perfect and also the curls.this hair definitely valued my money. This is definitely a great investment for anyone looking for a high-quality, natural-looking lace front wig.
This wig exceeded my expectations the hair is soft, full, and the 180% density gives it a natural, voluminous look without being too heavy. The deep wave pattern is beautiful and holds up well after washing, and the hd transparent lace blends seamlessly with my skin.i was able to wear it glueless with no issues. Overall, it’s a great-quality wig that looks natural and is beginner-friendly.
Let me say what i love most about this wig is the thickness!!! You get exactly what you see!!! Worth every penny …. Love the lace was very easy to install and it was def true to length ! !! Barely sheds what i love most ( love when wig barely shed) ! !! This is your sign to def get it ! ! !
I get 34 inch wig, soooo beautiful,in my beautiful sexy luxurious girl era with that wig . I’m more than satisfied true to length full density and fast delivery. ☺
Love the hair, it lasted a long time and isn’t thin.
This wig is amazing ! ! Very thick hair. Value for your money. You get what you pay for . The curl pattern is amazing!!! Will be buying again. The lace is good! !