SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nejde zacvaknutím sd kartu tak mi to je nanic It doesn't work by clicking the sd card in, so it's useless to me.
Camera seems to work well nice resolution.but having problem downloading files into computer, t f card installed into adapter adapter plugs into reader, which plugs into a computer and says it cannot find my device.but working on the situation.
Looks like a good item
Work perfectly and quality is pretty good
Too fast, excellent, thanks, now I'll try to see if it's heavy fishing...
I inserted an SD card and tried to record, but the video suddenly stopped in the middle... I guess the more expensive cameras are better...
It's the size of your thumb. The manual is in English.
Very nice, I couldn't make a video.
Tried it and everything seems ok! Super fast shipping!
Item as described.
The picture quality isn't great, but it's not so bad that you can't use it anywhere. The video or photo image level is just enough to look something up and use it as a dashcam. However, using something like that for serious action camera purposes like GoPro is too expensive... This one is lightweight, cheap, and if it breaks, it's not a burden to buy another one at a reasonable price.
As described. Fast shipping. Video quality is good for its price. Easy to operate. 2 hours recording with full charge confirmed.
It's very good for the price it has. The only thing is the video format.
Order arrived within the indicated time, made of good material and lightweight. It comes with all the published accessories. I haven't tried it yet.
Value for money is normal, don't expect more for 20 euros, 30 fps at 1080p otherwise it's lower resolution, that's what it says on the box, good ones cost from 300 bucks, need to check video and photo quality, I'll put another additional review when I try it but hey, I don't expect much for the price hehe.
I haven't used it yet, but it looks good.
It takes pretty decent quality videos especially for the price you can't beat it. I got a couple of those stick on mic covers to stop the sound of the wind when i take videos riding my scooter all and all can't beat it for the price the screen is just big enough to make sure you have everything lined up in the video. Have another cheap cam without a screen and its really nice just to make sure it's set up in the right angle on my scooter. Definitely recommend for the price should have got 2 lol
Well, quite good, I still have to get used to it but I liked the test I did, easy to use and the image looks good, and best of all, the price.
I received it well.