SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in a very short time. Item as described. Excellent, works perfectly.
Good product
Excellent product, good quality materials, highly recommended!!
I am completely satisfied with a keyboard. easy connected and worked perfectly with computer.
Very good....
Its going to take some getting used to since its very small but its perfect for travelling! i love it, arrived so fast
Working, feel solid , hope last
I received the package. Thank you.
I didn't have high expectations because it was cheap, but the product that arrived was compact and worked without any problems, so I'm glad I bought it.
Excellent quality, works perfectly, is recognized immediately; just activate Bluetooth on your PC, turn on the keyboard, and press the "connect" button under the keyboard's power selector.
Item was way smaller than i had expected
Very practical
Perfect
Very practical and easy to use.
This keyboard actually feels a lot better than i was expecting. Nice keys. Would be great if it locked open for lap use, but i'll modify for that.
Satisfaction
Very good item, it's exactly what I wanted.
Very beautiful and lightweight, perhaps too small to write comfortably.
It's great! I'm very satisfied for the price, it's light and super well responsive. Super easy to connect and use, truly handy to keep in the backpack without taking space. It just feels a bit fragile when it's open, like the hinges that keep the two parts together. But i believe if you take good care of it, it'll last just fine.
Item identical to the one in the photograph, tested and working.
Ok
It was the size i expected, and honestly more durable. Connected easily to my ipad, slightly different size takes a little getting used to but a day in at least it works perfectly. Very compact and easy to carry in a small bag which is what i wanted.
Very good finish and excellent performance and Bluetooth connection, I would recommend it.
Item works as advertised. For the price it is good. The hinge is not very sturdy and has some play. Tested on pc and android successfully.
I haven't used it yet, but it seems to be okay.