SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good device, I really liked it, excellent finish, better than I expected.
Ok
Good quality and seems to be in par with the oneblade in terms of trimming, no issues with skin on test patch
The quality surprised me a lot. The smaller blade is good for removing body hair, but it leaves it at about the same height as the hair on the beard, just without hurting when you use it. If you have thick hair in the groin area, this body blade can "choke" and cut it. I really liked the quality, and the little bag that comes with it is nice. If you cut the shape of the razor, it turns into a toiletry bag.
The product is good for beard trimming and as a trimmer.
It's very good... the only flaw I see is the power of the motor... despite that, it's a good product.
Thanks for the return.
Everything is great, the delivery was even earlier than expected, everything was perfectly packaged and in excellent condition, just as indicated by the seller. The trimmer works flawlessly; we've already had a chance to try it out. The husband is satisfied.
Great product good quality
Great product. It comes with a beautiful protective case.
The part that adjusts the cutting centimeters is very strange, I do not recommend it.
Very good
Everything is fine.
Very good product
Very good quality mower. I recommend it.
Great machine! In a branded box and branded case. Everything is made with high quality: attachments, machine, case. For the nose removes completely painlessly. The razor blades are of high quality, with teeth having rectangular tips, not pointed like in regular razors. The plastic is high quality, all joints are perfect. Full charge. The seller and manufacturer have done everything to make the buyer happy) The teeth do not bite or pinch bikini skin even when the attachment is pressed tightly. It is safe. Thank you to the seller for the opportunity to purchase a quality product at the offered price. I am very satisfied 😁 Good luck and love for your work. Good health and all the best.
The device is working, everything is fine so far.
This is the comment you were waiting for, guys, being very critical: the product is very well built, great cut, the beard trimming comb has a very nice adjustment and doesn't pull the hairs, the bag that comes with it is very good, high-quality product and worth the price.
very good and useful product
Checked, everything is great. Arrived charged to 99%.
Nice
I haven't used the product yet, but it arrived with a full battery, well-packaged, and seems to be of high quality. Kensen is a good brand. The problem was the excessive delay in delivery. Delays are recurring currently on AliExpress. But it wasn't the seller's fault despite him not shipping quickly either.
Item same as in the description
Feels good in the hand and works well on first cut
Hi friend thank you very much i love it i hope you have a good day best regards