SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't tried it yet, but it arrived in good condition.
Thank you for the good seller!! fast.
very good ok ok good yes of course
Very beautiful
Ok
Works well. Pay attention to the size of the hand.
Okej
Very useful and easy to use.
Very good product, comfortable and arrives on time.
Good product. My mother uses it and she is satisfied with the product.
Excellent and works well, matches the description.
Good item, just arrived.
Not tried yet
cool 100%.
Meets my expectations, let's see how long it lasts.
Excellent product, hero.
Very good, working perfectly, arrived well packaged before the deadline as advertised. I liked the product and recommend it.
exactly what I wanted, thank you
Size S is more like an XS, order at least one size up and what's bad about the glove is that it always has to be connected to the power; it doesn't charge but the glove works perfectly.
Everything works perfectly, just needs a little more strength to relax the palm. The size needs to be larger.
Super
This is what I ordered, I have a family member with a disability and this device will help a lot since they use it in their therapies.
If if you try to use this device alone you cannot do it because it's hard for you to put your hand in the glow, easy.let see this is my hand and i ordered xl but still not fit my hand the device looks smaller than my hand. You better order the bigger then your size like if your hand.if you have a big weakhandyou should order xxlsize.. anyway the device works well perform.
How can I order links because I need links?
Everything is in good condition, I tried them and they fulfill their function. I left everything in their bags because it is a gift.