SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product great seller great product great seller great product great seller great product great seller great product great
failed, made a disk clone and it came out perfect. I recommend the seller and the type of disk.
Good. H2testw tested ok.
The disc is as is, just read carefully and verify that it is suitable for your device. In my case, the thickness was too much, preventing the lid from closing on my device where it is inserted. After that, it fulfills its function.
It works fine
Good
Great! Great product!
I bought it mainly because of the good reviews, but I received a defective one. I connected it to an Xbox Series S to record gameplays and the videos came out corrupted. I tried to format it but there was no way to make it work. I had to request a refund and return it; the next day they refunded my money.
Supplier of absolute trust. Respond quickly and advise on any questions. Regarding the SSD, I just installed it after cloning the HDD, and the speed change that my Lenovo has experienced is wonderful. Therefore, I recommend the supplier and the SSD. Very happy.
There was a big delay, but I know the error was with the postal service in my country.
It took longer, but it's not the seller's fault.
I am very grateful for the refund. I know it wasn't your fault. Thank you very much for understanding the situation.
Excellent SSD
Very good
T9oooooooooooooooo9oop
Arrived quickly
OK.
I am very satisfied with this 250 GB hard drive, it revived an old laptop from more than 10 years ago. With the Aliexpress system and the discount thanks to the coins, I got this hard drive at a great price.
ok
Arrived perfectly, same as in the announcement, excellent products, especially if there are coins for discount.
very good
As per product description
I couldn't test it, but apparently it has good quality and arrived quickly, from what I searched, it's a good brand.
Working perfectly Arrived super well packaged and quickly I recommend this seller ❤️ 🙏🏾
Works great,fast shipping,i like that !