SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product. Delivered very quickly. Highly recommended. Good seller. Will gladly buy again. The design is also very good. Everything is very good! Top!
very good watch
Very good 💝💝💝
small dial. time and backgrounds, slightly dim. the display does not light up when notifications arrive.
A disappointment, it claims to have NFC but doesn't, the purchase was exactly for having NFC, disappointed.
If compared to K55 and F22SA, the quality is very mediocre. When you rotate your hand, the screen turns on every once in a while, and it becomes very dim under bright sunlight. The battery lasts for a maximum of 4 days, this is only if the watch is not connected to the phone and no other functions are used except occasionally checking the time.
Very good and at a perfect price. I just have to see the result. Now it's my turn to enjoy it.
The instruction manual is difficult to understand. The belt is difficult to wear.
You can't ask for more at such an affordable price.
very fast shipping, arrived much earlier than expected, recommend the seller.
It has come out with very good quality, I have had no problems thanks to the seller.
Excellent product. Great value for money. The only thing I didn't like was the shiny steel strap while the watch case is satin steel. It would have been better if they had mentioned this. But overall, it's not bad at all!
Honestly, for such a price, it's excellent performance and plenty of options. Measuring temperature and pressure is a mega surprise. I am aware that this is not medical equipment but a first-class gadget. Solid workmanship, feels like a premium watch. Phone app readable.
It is a very beautiful watch and looks of good quality, the material feels resistant and of good quality, I hope it works well.
Excellent
Its good 😍
Very top. Good quality. Durable material. Arrived perfectly. I recommend.
Very beautiful watch that works perfectly, thank you.
Products received, grateful for the excellent product, I recommend it.
Fantastic purchase and fantastic watch. Elegant, with very good presence and very good finishes, and the price, very very reasonable.
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Very disappointing. Weak battery lasts about 48 hours, connection to phone is complicated, difficult to update screens, i was careful to test water resistance.
The metal strap cannot have links removed, so I had to replace it because it was too big.
Very good quality just as showing on website
Spectacular watch, works very well, very beautiful.