SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received, as described, in good condition. Thank you.
Package well received, this lipstick is very nourishing, the texture is not heavy, i’ve been using it since two days now…waiting to see improvement on my dark lips.
I bought it and I'm going to use it, but I haven't seen any changes yet. I'm waiting to see if it changes after a week; it's not always the case.
Perfect item.what i ordered vs what i got =100%.
This is my 3rd and i trust me, it really works... I was quite sceptic at first.. But it really works.. Your lips won't get as pink as in the picture but it will surely eliminate all dark spots and bring back your natural lip color
The seller is amazing.
Perfect
Very good products.
The product was exactly as described, well packaged, the product quality seems excellent. What impressed me is that the product arrived much faster than expected. The store is reliable and professional. I highly recommend them and will definitely buy again.
Very good product, it really protects the lips, a good lubricant.
My lips feel moisturized,i'll come back and give review if it brighten my lips to pink 🙃
The seller is awesome!
Good
Honest quality
Over the years i have tried many different lip balms, but nothing can compare to the relief and treatment that this lip balm has brought me. No matter what combination of oil and wax they use, it feels great. As for me, there is no reason to ask for anything else.
I highly recommend this lip balm. It moistuturizes my lips all day long with a single application. I will order more
I found that i like it to keep my lips moist and pink. It is very practical and can be used and carried in a wallet. I like
2 weeks using it and it does what it says it'd do. Very moisturizing.
It's super great and moisturizing.
Fast delivery and a good first impression
Five star rating
Five star rating
Five star rating
Five star rating
Positive impression