SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent machine, very high quality
Very good machine, cuts perfectly, doesn't snag or pinch. Works flawlessly. Highly recommend.
Love the size of the clipper thought i was sent a trimmer when i first opened it. but i’m very satisfied
Excellent quality clipper, powerful motor and precise cutting. Different combs for various cutting lengths. Negative aspects: the combs are of poor quality, very thin and fragile; the clipper is a bit heavy but still manageable. A travel bag would have been useful. I still recommend the purchase.
At the moment it works perfectly, used in two cuts, and the quality and ergonomics are great.
I received this clipper and tested it right away... And it works perfectly. I would recommend this clipper to beginners, especially those who want to get into hair styling.
Very good works good for a beginner barber
excellent quality, good product
Really high quality, highly recommended! Perfect packaging.
A really great trimmer for its price, pleasantly surprised.
Really good, it's validated 👍🏽
Excellent
Awesome it feels like a saber 2.0 clipper
The machine is small but handy. It's not too heavy and not too light. Cuts very well.
Excellent clippers. I'm a barber by trade, and these are as good as anything you can buy atm
Fast delivery, very durable. Great quality.
This seller is very professional, communication is impeccable, and they are attentive.
Really good machine, highly recommended.
Good quality, and well packed
Professional machine, cuts very well, charges quickly, holds a charge for a long time, has 4 modes for opening and closing the blade, everything matches the description.
The blade is perfect, it comes with all the combs and the design is very nice. It has seven thousand five hundred revolutions per second, it's very fast, very quiet, and already...
Good product in relation to the price
Exceptional clipper, especially excellent for beginners
Not enough power. Significantly less power than the kemei version. Although this clipper is built better and has a nicer click lever. The motor only gets up to 6200 rpm for me. The kemei is right at 7000 with more torque. So it’s an okay clipper, but not the power that’s advertised.
Super happy with the purchase, it's better than I expected. The base is super convenient for storing and carrying it. 100% recommended.