SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great service and value amazing hair!!
Very cool wig: natural color, hair looks natural, long hair. I recommend it 👍🏻
Thank you appreciate i recommend.
True to size and the best customer support.
Very nice and the quality is really excellent, with a good packaging.
The quality of the hair looks good.
Services were on top good communication and fast delivery very satisfy.
The lace is beautiful, very natural, and has a flawless finish, plus it's quite large. It tangles easily but is easy to untangle. It's definitely worth the price. It came with a strong smell but it goes away after washing.
The hair is lovely ,soft and the quality was top-notch. will defininately make more orders.
The hair is very beautiful very full. true to length and density!
The product is very good and most importantly the seller is very cooperative and friendly, loved the service.
The seller is very helpful . i will order again !
Very good quality i love them all
The truth is that I am very happy with the price and quality. Being a very light blonde, it frizzes quickly, but that's normal for someone who used to be blonde, so you'll understand... it arrived before the expected date, really great!! When I style it properly, I'll upload photos.
Best wig investment i’ve made this year! The hair is genuine human hair, soft, bouncy and easy to restyle any way i want.
This is my 3rd order and i am pretty much satisfied. i love the wig and will be ordering more.
You won’t be disappointed when you order this unit trust me.
Good quality hair, true to length. i’ve been a customer for 4 years trust me.
I'm very happy with the hair. the quality is excellent and exactly as described.
The product is great! and delivery was on time and fast.
I love this hair, fullness softness.
I so much love the hair so soft cool and length is correct delivery was as fast customers service approach 💯 percent.
Highly satisfied. will always work with betty.
Excellent product, of high quality They deliver what they promise
The hair is very full and i like it .