SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use it to relieve fibromyalgia pain attacks, both in my shoulders, hips, and legs. For me, a major advantage is the remote control that allows you to adjust the heat level as well as the heating duration. I recommend it.
Product is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is goodProduct is good
It's a generous size and made of ultra-fine fiber material. It has a timer function and works well because it's warm.
I'm delighted with this blanket. It gets quite warm. It has 9 levels, and at the highest ones it gets so hot that you have to turn it down. The quality of the materials is quite good and it fits the body very well. I'll definitely buy another one.
I'm very satisfied.
very good heat belt
Good heat. definitely recommend.
As expected, for heating devices, you should use products that use electric cords. It's incomparable to products that use USB power; it has excellent heat generation. It has 9 levels of temperature control and also has a timer, which is good.
Perfect heating belt. Quick start-up and excellent adjustment!!!!
Received quickly, kidney warmer works great. I am very satisfied.
I received it well, thank you. It works perfectly.
Perfect
Its soft but the maximim temperature it reaches is 44c
It works great, and the Velcro really helps with its function, a good purchase.
Just as advertised, works well.
Like 👍
It's a good product. It's warm~~ I think it's a good product to buy for others as well.
It's very good, I've bought 3.
It heats up well.
Order placed on January 5th and received today, January 10th. Ultra-fast delivery 🙏 Very large lumbar belt with high heating capacity, it's amazing 😍 The only downside is the annoying plug at the bottom, but otherwise, perfect. Thank you to the seller for the speed and quality 🤗
Very good belt, works well, fast shipping.
Still working hot
Delivery is fast and it's great to be able to apply a warm compress wherever needed.
I bought one and was so satisfied that I purchased an additional one. I plan to give it to my parents.
Thanks 👍 👍