SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The laptop look and feel is good. it works very well as i expected. my only issue is the battery. when in use the battery does last more tha 1 and half hours. and the charger cable is too shot. beisde the charger and the battery that does last, i love the laptop.
Excellent laptop,so far it's funtionating pretty good,looks very nice in silver and it's very fast navigating in the web.its battery doesn't need to be charged in hours.
I absolutely love this computer, it's a great deal for the price, i've used it every day and so far i still love it.
I recently purchased this new computer, and i couldn't be happier with my decision! the performance is absolutely top-notch--everything runs incredibly fast and smoothly. the build quality feels premium, and the design is sleek and modern, making it a great addition to my workspace.
I appreciate this new computer. it's much faster than my previous computer and has many more features that i can use and enjoy. it was properly requested and delivered as promised.
The laptop received, very good quality, very affordable price, high price, fast exercise speed, the screen color is also high. good work, overall satisfaction
The product did not arrive due to a problem at the sorting station in my country. I contacted the seller, who explained the situation and gave me a purchase voucher as compensation for the delay. I have prepared the full amount. The store is excellent. Keep going. 👏
Great! its cooling system can effectively reduce temperature even during long-term gaming, ensuring long-term stable performance. the keyboard has a comfortable feel, and even if typing or playing games for a long time, you won't feel tired. the sensitive key feedback also enhances the gaming experience.
I am very satisfied so far. the merchant delivered it on time, carefully, and packaged it well. the product is also excellent and works very well
I love this laptop so much! very suitable for my needs. high cost-effectiveness. very easy to set up and use
I like its color and convenient configuration! It is perfect for school and my country activities. So far, i haven't encountered any problems. It runs smoothly and is perfectly set up. The price is affordable - it meets all your needs.
I feel very happy and comfortable using this laptop for daily activities, and the screen has excellent color quality when playing videos and images. Everything works fine when i connect it to a smart tv. This is a great laptop.
I definitely do not regret this purchase and would even recommend this seller. Because if you encounter this seller, you will find that their service is thoughtful, friendly, and responsive. Their explanations are also very thorough.
This laptop has very good battery life, speed, lightness (it weighs nothing) and can multitask with multiple documents. The trackpad also works quite well. So far i don't see any flaws, very content and satisfied, it definitely exceeded expectations in terms of performance and construction quality.
This laptop is excellent value for money. It starts up quickly, runs smoothly and handles multitasking without stress. The screen is sharp with great color reproduction, excellent for watching videos and making designs.
The biggest advantage is small size, light weight, suitable for travel or carrying, open design, very convenient in various occasions.
So far, i haven't encountered any issues using it. Fantastic purchase.
A good product... recommended
This electronic product is simply a gift from god! It is fully functional, easy to use, and its performance is amazing. Thanks to it, my life has become more convenient and efficient. It is well-made, with versatile functions, and is an indispensable assistant in my daily work. I am very satisfied with this purchase!
I couldn't be more happy with this laptop. It offers everything i need and more, especially at this price. The laptop performs everyday tasks with ease. Whether i browse the internet, transmit videos, or work with documents, it is fast and reliable. Although it is not a gaming machine, casual games and light multitasking run without problems. This laptop has exceeded my expectations. Highly recommended.
I got this computer when i was in a desperate situation and i thought it would be the best i could do at the moment. I like the computer, it works well, the battery life is amazing. My wife and daughter also like it.
Very well packaged. Fast delivery, great seller. Very good product. As described. I would like to buy it again.
This is my first personal laptop in several years and as of today it's doing a great job. Overall it was easy to set up and follow the prompts i think the price i got was a great value and for what i plan on using it for personal use emails versus using my work computer. So far i've been very pleased it's well worth the purchase
This is the second time i've bought a computer here. The boss has a great attitude in providing service and is patient in responding! Just as good as before! It's easy to take the 14-inch out to study!
This laptop is a reliable and stylish option for anyone looking for an affordable and capable device for work or school.