SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Title: Misleading propaganda: It does NOT have ONVIF I bought it because the description and customer response claimed ONVIF support. False. It only works in the proprietary app. Unable to use with NVR or third-party software. Misleading advertising. Title: False advertising: NO ONVIF support Bought because the description + customer response confirmed ONVIF support. Not true. Works ONLY with proprietary app. Cannot be used with NVR or third-party software. Misleading.
The image is quite clear, but the sound leaves a lot to be desired.
I bought it because I needed a wide angle lens, and it's perfect.
Very good, easy to install and configure via the app, opening angle is excellent.
Very good, correct fisheye lens and night vision.
Works amazing
Good product, came in good time,quality is great,works as described, will test thoroughly and add to review, will buy again and recommend to others....
Panoramic angle is great. Excellent product, but it causes the icsee app crash if zoomed in.
Everything is fine, the camera is working.
Excellent
the camera does not reflect true colors
..
Excellent camera
The camera is working, everything is fine.
Excellent camera, very good resolution and vision. I would request that you improve the packaging as the box arrived very deformed, just that and it's simple to do.
It works very well, I recommend it.
good image quality. I recommend them
Very good! High-quality image and wide viewing angle.
Very good and beautiful camera, good image, excellent aperture, clear night image. I really liked it and recommend it with great value for money. Thank you.
AP Access Point Mode Password 1234567890 Store, please write this in the description. This information is not available anywhere. The camera is gorgeous: wide angle, infrared illumination, etc.
Arrived as advertised, I'll return with feedback after testing.
I haven't tested it yet, but it looks great.
Excellent, I have already bought several.
Excellent camera, 180-degree vision ° Just leave the Bluetooth on, it connects quickly to Wi-Fi. Fisheye-style camera. It arrived in less than three weeks.
Arrived very quickly, well packaged, now it's time to install and test.