SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the purchase! The quality of the product is excellent, everything clearly matches the description. I definitely recommend ordering it.
Excellent product for the money. Special thanks for the fast delivery and secure packaging. Everything arrived intact and on time.
Excellent product for the money. Special thanks for the fast delivery and secure packaging. Everything arrived intact and on time.
It works great, good Wi-Fi connection and good image quality, the app is very easy to use.
Everything is great! The product is of high quality, I use it with satisfaction. Thank you to the seller for the professional approach.
Excellent product for the money. Special thanks for the fast delivery and secure packaging. Everything arrived intact and on time.
Works well, just a shame that it doesn't work with my ICee app.
Very good camera. One lens is fixed. The other is movable and tracks a person's movement.
Excellent product for the money. Special thanks for the fast delivery and secure packaging. Everything arrived intact and on time.
Great camera, I was amazed by its functionality. You need to buy a micro SD card with it, and it's the best option for a low price. 👍 👍 👍 Thank you to the seller
Good product. The person tracking is a bit slow. The person "leaves" the camera's field of view with a delay of a few seconds. Good image quality even in the middle of the night.
Good product. This is my third camera. The quality is excellent. The speaker is loud. Minimal advertising.
It works reliably, everything is OK.
The camera is great. I recommend the seller.
Excellent product, competitive price, and easy to install
Good quality, shipped quickly. No advertisements. Works at minus 25 degrees. Speaker is loud.
Hello.. the product looks really good and solid, just as I expected. I will try to start it up tomorrow. There is an instruction manual in English, so I think it will be fine. The only concern I might have is with the packaging.. it was all crumpled and open. But fortunately, nothing seems to be damaged.
Works great.
Looks good, high quality. I am satisfied, I will write again later. It arrived quickly in Bulgaria.
The product arrived in about 10 days and came in good condition. The camera has a nice finish and quality, pairs with the app without issues, has good resolution and two images, all as advertised. It offers good value for money, I recommend the product and the supplier.
Great image, ease of use, highly recommend.
Good product, 100% recommended, just as indicated in the listing. I have bought several items from this supplier, and it has been a good experience, so it is recommended.
The image quality of the fixed camera is not very good compared to the motorized one which is of good quality. The camera setup is quite simple. I am happy with this purchase considering the quality and price!
11 days, Ukrposhta. I already have two of these. For this price, it's a decent camera. All functions work properly. The seller has 2 options. The first is 5V, the second is 12V. I received both. In my opinion, 12V is better due to the backlight. Which one they will send you is unknown. If you look at other reviews, there is a white b/w-5V in the photo, while the black one is 12V.
Excellent camera, everything arrived in perfect condition.