SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This smartwatch is worth every penny! The battery lasts for days, the health tracking is accurate, and it connects seamlessly with my phone. Highly recommended!
Amazing smartwatch for the cost. It has all the features i need: calls, messages, health tracking, and alarms. Very happy with my order!
I love how many watch faces are available. It looks stylish, lightweight, and durable. Perfect for daily use and workouts.
Bought this as a gift and they absolutely loved it. Practical, good-looking, and easy to use. Perfect present choice!
This watch exceeded my expectations! The screen is clear, touch is responsive, and it looks great on my wrist.
This watch arrived in perfect condition with no issues at all. I have been using it for 13 days and have not had any complaints. It functions well and the calling function is also excellent. I bought it mainly because of the battery life; its battery can last for over a month and i really like it. The heart rate and step-counting functions perform very well for me and there are no problems at all. I highly recommend it.
This smartwatch has incredible long battery life—i charge it once and use it for days without worry. It offers versatile sport modes, accurate sleep monitoring, and responsive raise to wake. I get clear call & message notifications, and switching between 3d dynamic watch faces and custom watch faces makes it fun to personalize daily.
I am extremely satisfied. I have been using it for 15 days and the battery hasn't run out yet. The flashlight works great. When the phone rings, the sound is very loud. It can accurately monitor my exercise when i'm running... I highly recommend it. I have bought another one. Thank you.
The overall experience is very satisfactory. Long battery life and comprehensive functions are the core advantages. The 1000 mah battery provides long-lasting power. It comes with health monitoring, exercise recording, and daily reminders. The 3d dial and customizable dials meet aesthetic preferences. Minor details can be optimized. It is fully sufficient for daily use.
The overall experience was excellent. The long battery life is in line with the promotion. The 1000 mah capacity is very durable. The heart rate, blood pressure, and blood oxygen measurement is convenient. The whole-point measurement doesn't require manual operation. The movement trajectory positioning is basically accurate. The music playback during exercise is very practical.
The functions are simply amazing! Health monitoring, exercise tracking, and life reminders are all covered in one go. With a 1000 mah long battery life, you can say goodbye to battery anxiety. The sleep monitoring data is detailed and can help analyze your sleep patterns. The independent alarm clock doesn't rely on your phone. The calculator, brightness adjustment, and weather functions are all very practical.
The goods i received are in excellent condition and i have already fallen in love with it. After charging and using it normally, i will update my review. At present, this is a great product and very reliable. It can record my daily walking, heart rate and sleep conditions. Thank you.
This watch offers a very balanced overall experience. Its most prominent feature is its long battery life. With a 1000 mah battery, it can withstand long-term use. Heart rate, blood pressure and blood oxygen measurements are convenient.
Syncs smoothly with my smartphone for call & message notifications. The music playback feature is a favorite for gym sessions, and sport modes track all my exercises. Long battery life means minimal charging.
I’m really impressed with this smartwatch. It’s comfortable to wear all day, the band is soft, and the touch is sensitive. It tracks my steps, heart rate and sleep accurately. Great value for the price!
I’ve been using this watch for two weeks, and it’s still working great. The connection is stable, the touch is smooth, and the battery life is amazing. I strongly recommend this store.
The quality is much better than i thought. The material feels durable, the screen is nice, and the battery life is way better than my previous watch. Definitely worth buying.
Fast shipping, good packaging, and the watch is exactly as described. Customer service was helpful. Highly recommend this seller.
The watch arrived earlier than expected, very fast shipping! The packaging is secure and the product looks exactly like the pictures. All functions work well, the screen is clear, and the battery life is really good. Very satisfied with this purchase.
The battery lasts way longer than other watches i’ve owned. Highly recommend!
This is a wonderful daily smartwatch. It’s waterproof, lightweight, and has a clear display. All health functions are accurate and helpful for my daily life.
The battery life is very good. I have been using it for more than a week, and it has many function options. It's really great!
Bought this as a gift, and the recipient loved it. Practical and nice-looking present.
Great value for the price! All functions work well and it’s reliable.
Fast shipping, great quality, love it!