SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly responsive and comfortable shoe. fits true to size and is a bit roomy in the toe. very sticky outsole for supreme traction on concrete and asphalt.
Everything is perfect. The shoes are of very high quality, ideal for filming at medium speeds, although they can also be tightened due to their symmetries.
Just received them, went on a 30 minute run. they feel great and stable, compared to my evo sl atr they are less bouncy but i feel more grounded with it. i feel like they will be a good workhorse to pull up miles. fit wise, i went true to size (discovered after 30 years that i was not a 44 but a 44,5 😅) my fit are fairly wide and i feel confortable in the shoe. i’m also on the heavier side (93kg) but i felt secured and stable. online they say the shoe comes even more alive after 50/100km, we will see! it’s an steal at that price if you want a good daily trainer on the firmer side that will be able to tackle everything from slow pace to race pace. a note ln the style, they are off white, which makes them look even better in person than the photos
Shoes came as described and very fast. delivery updates were frequent and clear. these shoes are far better than i thought they would be and sit on par (if not better) with the saucony endorphin azura i recently bought. have already ordered another pair 😊
The cushioning is excellent and the rebound is high. I don't think these are shoes you can buy for just a little over 100 million yen. It depends on the durability, but if they can really be used for more than 1000km, they will become a shoe that completely breaks the price barrier. The initial feeling of using them is really great.
I am very happy with the quality; they just arrived today and I went out for a 10km run to test them. At first, I thought it would be a bonus that the shoes wouldn't split in two, but they actually held up well. They are very fun and you can run under 5:00 min/km effortlessly. Come on, team!
Wow, never had a shoe that fits so perfectly on my extra wide feet. thk you xtep. love these shoes
It arrived super fast and well packaged. The shoe is true to size, very well constructed, and has excellent cushioning and energy return.
Excellent quality!
I am currently wearing Nike Vomero Plus. Compared to these shoes, the xtep 2000km pro feels like it has a sturdier midsole and seems to be lighter in weight. In my opinion, Nike is perfect for wearing when you need to do slow recovery jogging, while XTEP is perfect for wearing when you're in good physical condition and want to pick up the pace. The size is the same as Nike's size.
Great shoes that i can push the pace in. very sticky outsole, lots of energy return, very stable base. i ordered from the official xtep store and got a great deal, fast and easy shipping, and an amazing product. i’ll definitely be buying them again!
The shoes were the wrong size and the vendor returned me the amount. no questions asked and quite easy. ordered the right size now but unfortunately is taking way more than the previous ones
Great shoe, right side cut my feet in the ankle area, something to do with the tongue, running with two socks to avoid rubbing
Spectacular, you feel like you're running on clouds. Personal best on first use. Size is perfect.
Good shoes, has a quite soft touch, easy on my knees while running on asfalt. very good shoe considering the price!
The xtep 2000km 5.0 pro running shoe is a surprisingly smooth and reliable daily trainer. it feels light on foot with a comfortable, well-cushioned ride that handles easy miles and steady efforts equally well. the upper is breathable and secure, and the outsole grips confidently. it’s a versatile, durable option that just works without overcomplicating the run.
Awesome shoe. a perfect running partner. this is my second pair.
Absolutely love these shoes did 5k in them today and they are as good as any of the big brand names Very soft with a good return reminds me of my old evo sls Very happy with them and will be ordering more
Sizing was good. for the price, a lot of value for a daily trainer. will try it soon!
Number 1
Chinese equivalent of adizero evo sl, a tad firmer. awesome value
I bought a half size up because my feet are wide... It turned out to be bigger than I expected... I recommend the regular size.
These shoes are a small fit they have a good feel the quality of the material is not great
Only 2 runs in but it seems very stable and moderately bouncy. the fit is great and i think i'm really going to enjoy this shoe
Maximum quality in the materials. Very versatile shoes for daily training, very fast and with a comfortable yet stable feel. Really impressed with these shoes, which are also very nice.