SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"received 👍 It arrived exactly on time! First impressions of the watch seen - simply amazing! I am writing a review after one day of use. All photos were taken yesterday. They work like a charm))) i hope they will continue to work flawlessly! I am comparing sensor readings with a blood pressure monitor and a glucometer, there is a slight discrepancy, but it's negligible! I ordered hydrogel film which i applied immediately. I can't say yet how it holds the battery. When first turned on it was 65%, at the time of writing this review it's 40% after a day. Let's see what happens after charging. Overall, i'm satisfied with the purchase! "
The watch arrived quickly and was perfectly packaged. It looks very high quality and everything works as it should; blood pressure, heart rate, etc. Measurements are accurate, and the battery has a very long life. I am very satisfied and recommend the purchase. The price-performance ratio is excellent.
Very good product
"the watch is good. It works similar to a blood pressure monitor, and it also tightens the air pump. The blood pressure and heart rate monitoring are very accurate and can be monitored in real time, which makes the monitoring data more accurate and reliable. I have bought another one before, but the product does not have such a tight air pump. The data accuracy is quite high. I like it!! There is also a blood oxygen sleep pressure function, and connecting the watch to the app can unlock more functions. Inside, you can set dial screensaver pictures, sedentary reminders, check weather conditions, etc., suitable for elderly people who need real-time detection to wear. You can also set message reminders, phone reminders, wrist lift screen lights, etc., which is very user-friendly "
"very good watch. Easy to read. Overall, a good choice. The app is good and easy to read. Pairing is quick. Highly recommend to those interested. "
Thw watch is just awesome design ... hope it will works just fine
"the watch has all the described functions for monitoring health status. Pressure measurement is not always accurate, but it is sufficient for information. It is possible to receive calls and make phone calls after connecting to a smartphone via bluetooth. The battery lasts at least a week with daily blood pressure and ecg measurements. The screen is bright, fits comfortably on the wrist, and the strap adjustment system is well-designed. "
This smartwatch has extremely high accuracy, good air pump sealing, and can automatically adjust the air pump pressure. I am very satisfied with the blood pressure measurement data results. In addition, there is real-time monitoring of heart rate, blood oxygen, sleep pressure, and more functions can be unlocked by connecting to the app through a mobile phone. Wearing the battery capacity for a week is not a problem! Very suitable for adults who need real-time monitoring of their physical condition. You can also set message reminders, make and receive phone calls, mobile internet reminders, wrist screen lighting, etc., providing a very user-friendly experience
I bought it because of my blood pressure, but there's not much difference from a blood pressure monitor. I wasn't expecting much, but it exceeded my expectations. I'm satisfied!
Very good purchase. It took a while to arrive, but it was worth the wait. It has met my most demanding expectations.
Very fast shipping. Product exactly as described.
"the watch arrived quickly! At first, i had some measurement errors when using a watch. After following the instructions on my watch to wear the airbag, the data became much more accurate. It's a good watch. 😎 "
"""at first, i hesitated about the price of the watch because it was a bit expensive, but when i received it, it was really worth it. The equipment of the watch is very complete, with protective film. Charger, airbag pressure, instruction manual. When wearing a watch to measure blood pressure, you can use the first mode to measure blood pressure, which is very professional through this airbag. And the measured values are also very accurate. Watches have many functions, such as heart rate, blood lipids, uric acid, blood oxygen, etc. They can also be used to make phone calls and receive text messages. This watch is a great intelligent ai assistant for people. Highly recommended! ! "" "
"i tried it on and it looks great. The measured data has reference value. It's a health assistant "
Very satisfied so far, fast delivery
This watch is very exquisite. If you switch to your favorite dial, its accuracy in measuring health data such as blood pressure, heart rate, and body temperature will surpass that of ordinary smartwatches.
A super complete watch, large size, the screen looks good and its functions are easy to use with simple installation, highly recommended, i would buy it again, it arrived in less than a week.
I've been using it for a few days and I have to say I'm very satisfied; the measurements compared to more professional devices are very comparable, the battery life is excellent after 4 days of use, especially for blood pressure monitoring, so the use of the micro pump has gone up a notch; I think one week is enough. Overall, I would say it's a good product that lasts at a reasonable price.
Formidable! The watch is as described. I tried heart, oxygen, pressure, ecg, and diagnosis and it works well. I haven't yet figured out how to set a measurement every 30 minutes and check the history.
The product will arrive soon and it looks very beautiful. After using it for a period of time, the data is accurate and can effectively measure my blood pressure, keeping an eye on my physical health at all times. The buyer is very friendly, and when you don't know how to operate it, you can go find it. They are very patient. I recommend it! 👍
The package was delivered quickly, the watch is excellent, it's easy to set up, everything works well, satisfied. I recommend the seller.
Thanks for fast delivered my shipment with good condition...
"the measurement data is better than expected.the seller patiently answered my question. Recommended "
The main reason I bought this model was for pressure measurements. There was an unsuccessful experiment with another model a year ago. This model measures pressure with the same accuracy as a regular one with a cuff from the pharmacy. Other functions also work. I haven't checked the accuracy of uric acid and sugar measurements, but they do show something. Overall, it's a very sophisticated model with a lot of features.
I bought the watch to measure my blood pressure. There is a fast measurement using optical sensors and an accurate measurement using an air cushion. Conclusion The measurements are rarely accurate. Deviation up to 30 mmHg compared to an Omron x7 upper arm monitor. Even with precise measurements using an air cushion, I have deviations of up to 20mmHg. The measurement in the interval, for example every 60 minutes Does not work with the air cushion. The measurement only works in complete silence and with a calm posture; otherwise, the measurement can be completely inaccurate. Be careful not to bend the air cushion in the wristband. The most accurate results are achieved when the bracelet is about two fingers away from the wrist and adjusted to be slightly loose. The measurement results are for reference only and do not constitute a medical basis, as stated by the app. The support was quick, but the responses were not helpful, and I couldn't find a detailed user manual.