SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No shedding no tangles,the color is fine; wearing this wig feels just like wearing my own hair.
I quickly received my hair and couldnt wait to open it and put it on,look at my pictures,wearing the hair looks very generous,very beautiful,the product quality is very good,no odor,density is very full.
The hair is really good, no shedding it's also very full. Easy to bleach and style. The hair is true to length as well. I have been wearing it for about a week now, love it so much, get it! !
Love this wig! The length is perfect, and i have not gotten much shedding; its honestly very little to none. So far, i really love this wig. This company service deserves 5 stars. And the delivery was quick, it only took 5 days to arrive.
Its look like the picture,its very full,has no shedding and is true to length and no smell. And it was plucked well i wouldnt need to do much. My friends have been praising my hair.she said it was natural and couldnt tell it was a wig
Its great
The hair arrived in good condition, the lace completely melted, and the front adapted to my skin color. Every time i wear a wig, the quality of the wig is incredible, and i would definitely buy it again.
I love this wig! Very full, the curl pattern is absolutely stunning. Color is very vibrant and eye catching. Hair is very soft, lasted me weeks. Only thing i would say is not true to length. Other that i would buy again !
The wig is too beautiful, the quality is amazing true to length, no smell the flowing strands nothing to say i really recommend.
When i first received this body wave v-part wig, i was impressed by the packaging and how soft the hair felt right out of the box. It is manageable, and true to length, hardly no shedding. The wig fits securely on my head thanks to the adjustable straps and combs, and it feels lightweight, which is a huge plus for all-day wear. One thing i really appreciated was the extra items included in the package! It came with a wig cap, a decorative hairpin, and an elastic band, which were a nice bonus. The wig is versatile and looks effortlessly beautiful. Highly recommend!
Its a great wig and its true to length with great parting space. The color is very beautiful.i will be purchasing again
Delivery is fast within 5 days. I ordered a high-quality curly wig, which is exactly what i want. The hair length is correct, very long and soft. I strongly recommend that you purchase because i am very satisfied with my hair.