SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wig was thiiccckkk, true in length, very soft lace. It is very beginner friendly! I just cut my lace, it melted soooooo nice! I received so many compliments too i gave a couple persons the link even at the airport . Listen this wig is just amazing okay!
The hair is so soft. I’m in love! It’s doesn’t shed and it doesn’t have a bad odor.the lace is just right! It’s not too thick and it’s not thin. I also love that the hair is true to its length and is tangle free . I got the 28 inches and it’s definitely giving! Definitely recommend! Worth every penny
The lace is so natural-looking, seamlessly blending with my skin. The fit is perfect and it's incredibly comfortable to wear all day. The wig holds up well even after stylings, maintaining its shape and quality. Overall, i highly recommend this wig for its appearance, comfort, and durability. A great investment for anyone looking for an affordable high-quality lace wig. Feel free to customize this based on your own experience with the lace wig!
I really like the construction, fullness and the true length of this wig. The knots are really small which i also love . I seriously am in love with everything on this wig. I literally have no dislike 100/10.
This was one of my best buys and value for me money… wig had absolutely no shedding and was very full and true to length. The texture was very silky. The knots from the frontal as super fine and that’s what’s great about the wig also.
As someone who is not very good with wigs, this one was super easy to install and maintain! The best part is it blends in so well with my natural hair! I love that i can cut back on the heat and just blend my hair in its natural state. You need this wig!
This is awake. I will definitely buy again. It doesn't shed it's full. When you first open it does not get mad or tangled and hold to curl very well.
Love the full thickness of this hair. And very true to length. No shedding and smell good.) Even the softness of the hair is everything. Value for your money,beginner friendly and easy to install.
This wig exceed all my expectations and quickly became my everyday wig. From the moment i put it on i was impressed by this wig density. This wig have a very natural and realistic look. The hair quality was outstanding, no tangling or shedding.
I must say this wig is very soft and i am totally in love. I love the quality of the lace , it melted easily. Gave me a very natural look. The wig is growing for my scalp honey. I didn't even had to bleach the lace , added a little foundation. The hair is full of body , can not get over the thickness of this beautiful wig. The best kinky straight wig i've purchased. Did i mention how soft it is? It is so soft. I really impressed by this wig quality. Don't walk , run and grab this hair. Quality for your money. Love it
It looks super natural, knots are super small so you don't have to bleach them if you don't want. Hair superrrrr soft, soft is an understatement! 10/10 absolutely love this hair
This wig tho!!!!!! This wig tho!!! Don't think twice order it... I definitely will be ordering a second one just to have. I love this wig. It's super soft, little to no shedding and baby it's pre plucked.highly recommend!
I love this hair, i wanted a natural look and when i installed it definitely give that look. I had a lot of people asking me if it's my natural hair. I said yes for a little bit lol and then joking respond and say no it's a wig. If you're going for a natural look this is the wig to pick.