SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is very good. easy to install and style. i don’t think it’s 250 density but it’s still a very great product and true to length. the company also communicates very well and i love that! i would recommend it to others!
Absolutely love this color! the #30 shade is so pretty in person and looks very natural on my skin tone. the hair is soft, full, and the body wave pattern is beautiful. definitely worth it.
I love it! !! hair is perfect, true length, so pretty because the color is as described, soft hair has the right density and doesn't fall out.
I just got the wig. no smell or shedding. super soft. i believe it's true to length. so far i love what i purchased.
One of my best wigs, great quality.the hair is really good and shiny.no shedding and true to length. 10/10 i would definitely recommend
Great quality..i will be ordering again for sure very soft and noooo shedding 10 out 10 first i was scared to order it but i gave a shot i didn't regret it..
I absolutely love this wig the body wave style is gorgeous and very full . the lace is soft, blends perfectly with my skin. it holds waves beautifully, even after washing, and i can tell it will last the promised 6–9 months with proper care.volume, and a natural finish.
I am super impressed with this hair. First of all, the hair was very well packaged, and the individually separated strands made it easier, quicker and less messier to install. The hair is well constructed, natural looking, soft to the touch and tangle free. It is 100% human and it lives up to the claim. The micro loop made it easy to secure the knots, (which are invisible by the way), and avoids slipping or loosening. The ability to wash and reuse the hair is an added bonus, giving value for money. I am definitely a fan and wouldn't hesitate purchase again.
I brought this chocolate brown wigs recently, the hair is a good quality hair . The texture is beautiful. It is very full and the price is great . The hairline is transparent, pre plucked with a great density ,came with no smell, and it is soft ...
Love the lace , melts right into the skin and easy to blend ! Knots are easy to bleach and pluck. Definitely hold wave . Very soft and full for its length.
Hair so nice i bought it twice.. If you’re thinking about getting this wig don’t hesitate. This wig is giving.. talk about the density hair is full and soft. This wig is crafted from high quality human hair, minimal shedding and does not have any odor.
I find this hair to be good for the price the shedding is minimal and the length is what was described , there is something about the color that i really like and i think with the right care it will last for a while because the hair is soft and easy to style
The wig is easy to install and melt into the skin it also soft and doesn't shed the wig is true to length the wig is also a good quality and worth the price it also easy to comb and style 😍 😍
I’m happy i bought this.i’ve gotten littleto no shedding ,it’s lightweige and soft .very low maintenance, and gread quality .you will not regret this purchage!
This wig is everything. The curls are soft, full, and bounce beautifully. The lace is thin and melted into my skin perfectly with no harsh lines.
I am so glad i purchased this wig. It’s thick, soft, no shedding, and holds curls very good. I will definitely be buying again.
The length and density are perfectly accurate. I have no complaints. From now on, I will only order my hair from this seller. It's definitely an excellent value for money!
The wig is very good and fits well, it doesn't fall off, and the color mixture is very good
I so so in love with my pee plucked wig. I am happy and very satisfied with my wig,so soft and beautiful. The baby hair is 😘 . Perfect service ,fast shipping. I will definitely recommend this wig""
Hair is soft. Came really quickly. Definitely recommend. The seller was amazing with communication
Beautiful soft hair, no foul smell. I'd recommend this hair to everyone.
Hair is so beautiful and soft. No shedding, everything is perfect.i'm so much happy with my hair, 100% human hair. I'm definitely gonna order again,
Love you this hair. Super soft, minimal to no shedding. I'm a beginner when it comes to wigs and it was very easy to manage. Shipping and delivery process was super fast!
Wig is definitely giving true to length, i suggest you buy. People thought this was my real hair ! No tangled, no smell, and the lace area is sufficient, i can be free to separate. The hair is very straight and shiny, without any problems.
Love this hair! First time buyer but will not be that last time. Hair is true to length which is sometimes hard to find. Soft, took well to heat, transparent lace, it came preplucked so i did not have to do much modifications. No smell, little to no shedding. I dont wear black hair alot but this is a steal for the price!