SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this wig! The wig is full! It's full, it barely comes off, and it's soft! I have used it 4 times so far and i am very happy with the installation every time.
I love the quality of the hair, it is pre-pulled, it makes me happier, i got it in 5 days, the color effect is very good and very beautiful!! I am sure this is real human hair, the hair is very bouncy and shiny, 100% recommended!
Hair has minimal shedding and it is very thick.is so nice and beautiful!true to length as well.
I bought this wig during this time ! I could not be happier ! It"s worth the money!! It took about 3 days for it to come . It came pre plucked already but i did a little tweezing to the frontal just so it can fit my face to my liking . Very minimal shedding and even after i bleached the the knots. I highly recommend! It"s full and soft.
Super pretty after installation.the hair is super soft,and it blends nicely with my scalp!i have combed my hair with a comb.no hair loss.i will be shopping from you guys again!
I'm so glad i bought it! Just what i wanted. I love the wig. It's a beautiful hair. The hair is full from head to tail, does not tangle or fall out, and is very soft to the touch. 100% human hair.
The bob cut was perfect, nice and soft no shedding.i really loved it! You can curl it or just wet it, it works both ways
Beautiful, soft, transparent lace, small knots. My favorite wig out of all i’ve purchased so far.i buy 32 inches wig.
I think it is worth the price.the hair is soft and no smell.easy to wear and manage.the color is natural.no shedding at all.
The hair is very soft, no odor, its super natural to wear and i love it. Very recommended purchase.
The hair is so soft. No shedding thus far the lace is giving whats its suppose to give. Baby hair really trims the hairline well and is still very thick. Absolutely worth it
I can honestly say i will be purchasing again. My order was delivered quickly and when it came it was packaged neatly. The hair was soft, and no smell.
The quality is good, i quite like it
This hair is amazing! No shedding! Very very very thick hair, lace melted into my skin almost effortlessly. This hair is so soft very easy to install. The hair gave scalp, left a clean natural look. I will definitely be purchasing again
Have spent thousands on bundles of hair and wigs over the years so i have seen the good and the bad. I must say this wig is amazing,,its so soft holds curls beautifully, it not thin ,well put together ,so far no sheeding ,and no smell .