SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very surprised, the color of 613 is as beautiful as the photo. looks very natural and has no odor.i like its length. my hair is thick and thick. the hair is super soft with sheer lace and little knots. i love it and highly recommend it!
The length is perfect! The curls are beautiful. The lace is clear and the knots are bleached well. This wig is versatile in styling. It's the softest hair i've ever had with great texture that holds up well over time. Will buy again for sure, definitely worth the price!
It came between 3-4 days & im very satisfied with the results.i love this hair its so soft once you first open it up.there was little to no shedding from the hair; and there was no smell. The hair was easy to manage;doesnt tangle. The hair has a beautiful pattern;the quality of the lace is very good and it fits my skin very well. After i put on the wig; i received a lot of praise! The communication is also very good.
Great wig with minimal to no shedding. Very full and easy to install. Lace was easy to melt. Overall this was a great buy for a great price
You have to try this hair and the price is unbeatable. Seller is very friendly & has great customer service, thank you!!! !
I like this wig so much, literally my new favorite. It was soo pretty, true to length abs there was barely any shedding! It came very fast as well. Even my hairstylist said it was good hair & great quality.
This wig is a 10/10 comes pre plucked so you don’t need to pluck it and it bleaches well hasn’t been nappy or anything this is actually one of the best wig i got off aliexpress
The wig has amazing texture. It came pre plucked which was perfect. There is little to no shedding. I highly recommend this frontal wig. It also works well with flat irons and multiple different hair products.
Love the wig! Everyone complimented how natural and pretty the wig was, and the seller always checked up on me and was very genuine and kind! Wig is extremely good for the price
The hairline is well-constructed, making it easy to style and blend seamlessly. Definitely worth the purchase and will be purchasing more from the wig company.
It came quickly!!! It’s full, the exact length, very soft, light shedding and easy to style.
When i tell you this hd lace luxury wig is everything, i mean everything! The lace melted into my skin so flawlessly, you’d swear it was growing straight from my scalp.
Yeaaaaa i loved everything about this wig!!! Not one time did it tangle. It bleached just fine and it arrived on time. There was no smell to it and it’s also lightweight it wasn’t heavy to me at all.
Amazing wig! Great communication
This wig is truly amazing. True to length, full, soft, with a lace that melts easily.
I was particularly impressed by the versatility; i've been able to style it in several different ways, and it holds the style well. The cap construction is comfortable and breathable, and i haven't experienced any itching or discomfort, even after wearing it for extended periods. The color is rich and even, exactly as pictured.
For an affordable wig, the quality is really good; the hair is soft and flowing.
The hair shipped really fast. Nice texture, tangle-free, nice packaging, very smooth, no complaints. Customer service is really great, the best customer service. I recommend it.
This wig is sooooo amazing! I enjoyed this wig so much and the knots were super small. The lace was great and the hair was in excellent condition. I really do recommend this wig!