SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the moment it works very well.
very good
It's worthy to buy...it's can curl very quickly and last long
I'm excited, it's the easiest thing ever 😍
great, the quality is not bad
Excellent seller
A cheap and perfect product makes baby look perfect without any effort.
Looks like the pic, wrapped ok. I didn’t succeed much in curling my hair, but need some more training maybe
I love it, I haven't used it yet but it looks of good quality 🤪😃
It seems to have arrived in 16 days, quite fast. Overall, it's a normal curling iron; you need to get used to it a bit so that the curls come out evenly. I have straight, fine hair. Iron at maximum temperature. I am attaching a collage, in the 1st photo I curled three curls, it wasn't very even, in the 2nd photo one side is fully curled, in the 3rd photo the curls are combed out, in the 4th photo before/after from one side. I didn't use any styling or heat protection either to see the clean result. I can definitely point out one big minus - after styling, the hair becomes very electrified. Overall, for me, this curling iron gets a 6-7 out of 10.
Amazing
Good curling iron, does its job perfectly.
packed, Santa Claus hasn't given it yet
heats up quickly, three modes, everything as described, let's see how long it lasts.
Great product, highly recommended. It arrived quickly and I really liked it; it's very useful.
Good curling iron, everything is as in the picture. The additional gifts were a pleasant surprise. A couple of hair clips and a comb.
Everything arrived, works well, well-packaged, correct color and size, fast delivery 👍🏻.
Cute but not beyond resting like a normal biblis.
I am very satisfied with the purchase. It looks good for the money. I don't know how long it will last, but I really like the ease of use and the result... it turned out so beautiful from the first try.
Short hair doesn't get caught easily, and it's weaker than curling with a curling iron directly. It takes longer than expected, so I returned it. Long hair seems fine.
The curling iron is good, curls form quickly. You need to get used to the thickness of the strand, but for the price it's top-notch!
Didn't try yet but looks very good, quality is great.
Very good device, arrived very quickly and to the house.
Arrived ok and packed well. Once i use it, if there are any problems, i’ll update this review but if you’re reading this it means it works as it should.
Very satisfied! You can play with the coins and there are 2 buttons that you can turn with one on the left side and one on the right side, it's worth the price!