SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipping was very fast and customer service was great! when it arrived, the hair was very soft, bouncy, and had no odor at all. the knots do not come bleached but it was very easy to work with and blend. i was able to style the wig and make it look very natural without even bleaching them! loved it!
This wavy hairstyle is absolutely gorgeous!! i love it and will definitely recommend it to my friends; it's incredibly soft.
This is one of my favorite wigs i've ever bought! it's easy to install because the lace isn't thick and the quality is great!
Love everything about this wig! it's definitely good quality hair. hair is very soft and full. the texture is shiny and smooth.
This wig is very soft, and the length is perfect. it hardly sheds at all. the customization process was also easy because the knots are easy to bleach and the hair is easy to trim.
I love it so much! ! ! ! ! my friend said that the wig i bought was tailor-made for me and it was really natural.
Wig is definitely giving true to length, i suggest you buy. people thought this was my real hair ! no tangled, no smell, and the lace area is sufficient, i can be free to separate. the hair is very straight and shiny, without any problems.
This wig exceeded my expectations. the hair feels soft, has a natural shine, and the waves are gorgeous. the hd lace looks very realistic and fits perfectly without glue. it's comfortable, full, and perfect for everyday wear or special occasions.
***beautiful wig & is 100% human hair!!! i look forward to ordering again***
I absolutely love this wig; it exceeded my expectations. the quality is really good, it feels incredibly soft and comfortable, the length is perfect, and the lace is very transparent, blending seamlessly with my skin tone, just like my own hair. and i received it in less than four days!
Its very soft with absolutely no smell. the hair is true to length and has a bouncy body wave. overall, good quality and craftsmanship. i am ready to buy other lengths now from this brand. highly recommended.
This wig was very soft, a little shedding but not too much. it fits perfectly on my head. only thing is it's not 32inches and it doesn't feel like 200% density. it's a little thin.
I received the wig in just three days. the hair is soft, thick, and full. the lace front is very realistic. it's also easy to style and holds beautiful waves. it's definitely real human hair, i love it!
The price is very affordable, and the wig is of excellent quality. the hair is soft and shiny, does not get knotted easily, and fits perfectly. it is great for daily wear and i will buy it again.
This wig is affordable, soft, and natural-looking. the hair does not shed or mat, and is very comfortable to wear all day. it is a great product and i strongly recommend it.
The curvature of the hair is very beautiful,the color is also very shiny,wear no bondage,very comfortable,not stuffy,hair feels soft and smooth,i am very satisfied,i will order more!
The texture is true to real human hair, with loose body waves that look natural in any light and any occasion.
I looooooove the haaair so much, the curls are so beautiful and when they're combed out it's more of a kinky natural curl and beautiful density.
Came super quick and was super easy to install. I got a lot of compliments on this wig. Absolutely loved it!
This wig is so pretty and it does seem true to length, happy with the hair, lightweight and no odor, i have combed it several times and it is still great!! And shipping was fast!!! I super recommend it, i have a small head and the wig fit me, so no problems there, for me it thick enough, highly recommend! !
I received this hair in less than 3 days. Easy to bleach the lace is thin, has no tangling it at all. It's light on the head but looks dense when worn, and it's great value for money!
I have to say, this wig exceeded my expectations! It fits perfectly on my head without feeling too tight or too loose, and the adjustable straps allow for a custom fit that feels like my own hair. The best part is the softness! This wig feels very soft to the touch, almost like real hair. It doesnt tangle easily and combing it out is a breeze.
This wig is so cool. It is super soft, true to length and barely sheds. I've been wearing the wig for a few days and it's my favorite of all the wigs i've bought. I like this lace, it's transparent and after putting it on and organizing, there's no trace left. The hairline is also very natural! !
This wig is so beautiful,true to length,soft and no smell. The wig is very shiny and elastic, and the length is also correct. Wearing it is very convenient, and it looks very natural. The lace is completely integrated with the skin!! The real thing is much better than the photo. I'm very satisfied with this.
The quality of this wig is really too good. It is beautiful and natural. Very suitable for my skin and the lace is transparent, it's very thin!! It came pre-plucked, making it very convenient and easy to wear. I will definitely be ordering from here again!