SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a total beginner and installed this in under 5 minutes. the pre‑styled baby hairs and adjustable strap made it foolproof. the braids are so neat, the parting is flawless, and it came faster than expected with some cute freebies (wig caps & lashes). i've gotten compliments every single time i've worn it. highly recommend.
I am a complete beginner — and I installed this in just a few minutes! No glue, no sticky products, no hassle. The pre-styled baby hairs and adjustable strap made the process super easy. It saved me a ton of time and relieved a lot of stress. I highly recommend it to anyone who is new to wigs.
This wig is gorgeous – neat braids, perfect parting, and just the right amount of baby hair. i've gotten so many compliments, people think it's my real hair. comes fast, smells nice, and looks exactly like the picture.
Wore this for 10 hours straight – no headache, no itching, no discomfort. it's so lightweight i actually forgot i had it on. finally a braided wig that looks amazing and feels like nothing on your head. perfect for long work days or travel.
Omg, this wig is so realistic!the lace is completely invisible on my skin tone,and my own friends couldn't tell it was a wig.the braids look like they're growing right out of my scalp.plus it's super lightweight–i wore it for 10 hours straight and forgot i had it on.no headache,no itching.definitely buying another color!
I love this wig.it comes with baby hair and is easy to install. This wig is gorgeous. Love the fact that i can also wear it without adding glue or any bonding products.i'd buy again!
Realistic hairline, small knots, adjustable band for us big head girlies,what are you waiting on,? Run and get this wig. Its the bomb 💣
First of all, the customer service was impeccable. My package was shipped very quickly. I love this wig, I've worn it several times and received many compliments.
This wig is the perfect. I am a newbie at installing a wig but with it being pre every thing it helped tremendously. I love this wig
This wig is everything. Beautiful, natural.. lace where, no glue needed..
I love my wig it's perfect if you don't have one please get one you won't be disappointed & it came fast i will be ordering another wig,it's so beautiful
Excellent hair just like the image and I thank the supplier as they sent me gifts like hats and 3D lashes. I love it. I haven't tried it yet but I recommend it.
The wig fits me perfectly and I love the color! The braids are absolutely gorgeous! I would definitely buy another color without hesitation!
This is a beautiful wig.to me it is big head friendly so you have a lot of space depending on how big or small your head. It is lightweight the quality of it is nice, i think u will like it.
This the best one i done ever seen,the good thing is it come with a good amount of baby hair.
I love it, install was quick and easy, love the natural look! I've had many compliments, they think it's my hair will be purchasing another one soon
I love this unit. It had no funny smell. The braids are beautiful and the parts are nice as well. All i had to do was spray some lace tint on the inside of the cap and i just braided the braids in two buns, i loved it.
The wig is comfortable doesn't look like a wig,easily install even if you are a begginer you can fix it,i absolutely love this.i'm pleased and now i can go on my vacation!thank you! Will definitely buy it again! ❤️ This wig did not disappoint!!!! ! ♥️
Finally found a braided wig that looks like it's my actual scalp.so i'm in love with everything about this wig!this was my first braided wig and i'm going to order this same exact one friday.very excellent.i absolutely recommend this wig and the seller