SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair is very good!!! the hair is full and thick. it is soft and flowing. it is still silky smooth after washing; in very good condition. it comes pre-plucked a little & like the edges were already ready to be swooped lol i love it ! ! such a good quality wig; no one is willing to refuse
The hair is very good!!! the hair is full and thick. it is soft and flowing. it is still silky smooth after washing; in very good condition. it comes pre-plucked a little & like the edges were already ready to be swooped lol i love it ! ! such a good quality wig; no one is willing to refuse
I love this wig! !the hair smells great and is very soft. The texture of the wig is very soft. Very practical to style. Not hard to manage. No tangles whatsoever. Very heat resistant. Lots of lace room so i can do a center part, side part, bangs and layers. Still looks beautiful.
What i can i say besides i love this wig. I've had several wigs. This one by far is the best one yet. The wig is beautiful. The hair is soft. It's nice full doesn't tingling or shed. 5 stars hands down!
The hair is really thick for reusable use there is barely any shedding and the hair washes really nicely and the knots takes bleach very well.
Thought it would of been longer but the quality is great
I have to say, this wig exceeded my expectations! It fits perfectly on my head without feeling too tight or too loose, and the adjustable straps allow for a custom fit that feels like my own hair. The best part is the softness! This wig feels very soft to the touch, almost like real hair. It doesn't tangle easily and combing it out is a breeze.
I must say, i saw a lady in the store with this hair and knew i had to have it. She shared the link with me and i bought it that night. It arrived in less than a week. I'm glad i chose this hair. Hair is soft, not falling off, no smell. It's also easy to install. I have received so many compliments that i have remembered this seller. I will buy again in the future!
This wig is so beautiful, no odor and very soft and a very fluffy wig. I love this wig so much, 100% real hair and it is so fluffy. I did the fire test and the customer service was great and the shipping was fast. The lace is hd lace. I bought all the wigs from this company.
The color is so pretty and i love the product so much, it is long and full. The hair does not look or feel damaged after the treatment. It rarely sheds. Comes with interior fittings and an adjustable strap.
This is one of the best wigs i've purchased on this site.it's true to length and density. Very easy to maintain and super soft.the wig arrived earlier than expected so that's a plus as well. The only negative about this unit is that is sheds a little.other than that this is a great wig especially for the price. I would recommend.
My goodness, the wig was still there a week later, the lace had melted and was back to the way it was when i first installed it, it kept the scalp straight, not falling off, and curled easily.
This wig is everything i was looking for and more .i don"t usually write reviews at all, but this hair was so great i just had to.
I love my hair, it's very soft and silky, the knots are very small, the length is accurate, no tangled, no smell, the lace is very thin and sheer, and exactly as pictured. The knots are not big at all and very easy to bleach. Definitely recommend you buying!
I've been wearing the wig for a few days and it's my favorite of all the wigs i've bought. I like this lace, it's transparent, and after putting it on and organizing it, there's no trace left.
I love this wig! ! The hair smells great and is very soft. The texture of the wig is very soft. Very practical to style. Not hard to manage. No tangles whatsoever. Very heat resistant. Lots of lace room so i can do a center part, side part, bangs and layers. Still looks beautiful.
I love this wig it s so full there is minimum shedding have a lot of room to do many styles girl just get the wig so you can be in love too and seller kept contact with me when my shipping got delayed i was very happy about that.
The quality of the wig is absolutely stunning!! True hd lace. And the hair of itself is also very soft and silky and has no shedding when you run your fingers through. Shipping was insanely quick as well and the very was very kind to assist me with speeding up that process. Thank you!! !
This is the first time i've purchased such a happy hair. I love the hair they are really soft and silken. The hair arrived looking just like the picture, hair texture is very soft, lace was easy to lace,wig did not smell or tangle.
I ordered a hair, it came in 4 days and received my hair and couldn't wait to open it and put it on,look at my pictures,wearing the hair looks very generous,very beautiful,the product quality is very good,no odor,density is very full.
Love, love, love this hair. This is my second time buying from this store because the hair is always so good. 100% human hair wig, can be heat very easily, there is no tangle or shed after wash and brush for times, highly recommend. I love the volume of this wig, and the small knots.
It's the kind of hair i want, it looks natural when worn, not abrupt
This wig is very true to length, little to no shedding at all, wig was not thin at all very full wig, transparent lace, awesome density. I recommend getting this wig also very affordable!
I quickly received my hair and couldn't wait to open it and put it on,look at my pictures,wearing the hair looks very generous,very beautiful,the product quality is very good,no odor,density is very full.
Really good wig! Lace is easy to bleach and blends nicely.