SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loooove this wig!! its really good. its really beautiful. the color is very bright in the sun. the hair is soft and fluffy. the curvature is very good. after washing with water, it can be maintained very well! super recommended.
I was sooo satisified with this wig its great quality. it is not only true in length, but also does not fall off. this hair is very suitable for me. the hairline and lace blend well with my skin color. guys this hair is my favorite currently.
It's so soft and bouncy.the lace is nice and easy to melt.takes heat very well. I definitely think it is 100% human hair. I am highly satisfied and would definitely recommend
It's nice and soft. Give this wig 10 stars. I love it! The hairline looks super natural and the fit is perfect. It looks absolutely amazing. Good quality! I highly recommend this color!
I got this big. It was really nice really soft minimum shedding. It was a little thin but it’s worth $70.
Hair was great. Felt good, no smells, no frizz. Easy to install and very minimal shedding. Affordable and looks great
"this wig was very full to be a 613. It toned really well. I really liked the wig, i got a lot of compliments on it . This wig was also very true to length. It does shed a lil bit but not the point where it’s like you have a cat or dog lol . I truly liked the wig! I will be purchasing again. "
I would say that for the price this wig is really nice! The lace melts really well so i will definitely use it. The length of the wig is very accurate and the hair is very soft. The only thing i would say about this wig is that it is much better than i expected and it still looks really nice to me! !
The hair is veryyyyy soft and beautiful. I would buy this all over again. Must buy
This wig is one of the best one ever super soft easy to maintain the wig is very full and look so natural. Im very satisfied with my order.
10/10 true to length, hd lace melts very good, i would recommend
Good quality straight wig!! It looks just like the picture，very natural and beautiful. The hair very soft and shiny, true to lenght, small knots, the lace is thin and melts so easily. The hair shedding little. Came quick maybe like 4 days after i ordered. Super happy will definitely be shopping here again.
Love this hair second time ordering it . It came fast . Its so pretty once its installed .
Magnificent i highly recommend. This is the second time i order from this seller and it is extraordinary good quality. The length is respected and the lead time is really good it happens super fast! Go for girls with this wig you just have to stick it!!!!!!! No custom to do! Go yyyyy
Love this wig knots are small colour has a slight undertone but im sure after washing it will even out lace is good too definitely a good wig but delivery took around 3 weeks thanks to yodel otherwise very happy
The wig is very great; it was pre plucked i will definitely be shopping again.. i love the texture & softness of this hair i also love that it has an elastic band.
They hair was good
Surprise!! The lace is very beautiful and transparent. The wig is also very comfortable to wear. It fits snugly on my head without being too tight. I have worn this wig for hours on end without any problems. The seller is very honest and worth buying!!! !
This wig is great i cut most of the lace off that’s just my preference i prefer some of my own hair out. I love the length and the curls were exactly what it showed in the picture. So overall i would buy this wig again.
I really like this product hair is real human hair and super soft and nice. Enough thickness to almost look natural. The length was accurate. Absolutely love everything about this wig. This is my second purchase!! Soft, no shedding.
Top! Its full, true to length, soft. Very good hair, i was this wig ,it came fast even my stylist was impressed by the hair ,will definitely be buying again
This straight wig is true to length and has good density. It looks full without feeling heavy. The hair feels soft and stays straight. The lace is easy to work with.
I have nothing to say about this wig. The hair is very soft, pre-wrapped, and has a lace cut. I combed it by hand and not even one fell out. The hair has adjustable straps inside and it is a masterpiece inside. It was well worth the money spent on it.
Long straight pink hair 100% human lace frontal the descriptions are true the hair is normal length the color is really warm this hair is very beautiful and the roots are very small you can't tell the difference between it and real hair
The hair is really nice just as described and it came with a gift inside and i love it. Hair is beautiful and soft with no smell..good communication..vendor responded and answered all questions promptly. I am very satisfied with the hair