SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am in love with this hair, I thought it would be a bit longer, but it's very full and very beautiful.
Very beautiful, don't miss the opportunity to have it.
Very nice 🫰🏽
Good purchase! Cute hair, although the length is usually shorter than what they say, I give it 4 stars.
Excellent, the length is just right, it's soft, I absolutely loved this wig, there's no doubt about it.
really surprising, exact length, very good quality
I like the pretty wig, but it's a bit thin at the ends; some are longer, others shorter. For the price, I thought it would be more uniform as shown in the picture.
The hair is good, the bad thing is that I ordered 30 but only received 26. I ordered density 220 but it doesn't seem like the density I ordered, but otherwise the hair is good, the curls are a bit small but well defined when hydrated.
I love it super soft and true to length. beautiful and great quality. it is also very soft, and hair loss is not serious. ! this is real human hair. i liked it at first sight. the density is also very thick. customer service can help me accomplish everything i need. on the whole, my hair is very beautiful. i am satisfied with the purchase!
This is my second time getting this wig, very fast delivery, no smell , the lace was perfect
10/10
This is something that's hard to understand, it's divineaaaaaaaaaaa, just like it looks in the photo, beautiful.😍
I loved the wig, it met my expectations and I will definitely continue buying.
Purchased this wig for my birthday and it was so cute . got lots of compliments. the highlights are so vibrant and the hair is super soft . get this hair it is beautiful
It came quickly. it is beautiful, soft and with natural look, just like the pictures. it is so natural and lace melt to my skin. after wash it didnt shed and looked more natural. best service would definitely buy again and definitely recommend.
I really love this wig. it was very easy to install, affordable, high quality, and exactly as advertised by the seller. the size of the lace is perfect for many different looks. i love that about this wig. the hair is very thick and realistically dense. the curls are very bouncy and luxurious. no shedding at all and no smell. it was packaged very well. the lace melts like butter in this area and everything about the hair is great. i love it.
The hair quality is very good, exactly the same as the pictures. there is no shedding or smell, the lace is transparent, and the knot bleaching effect is good. when i go out with my hair on, i hardly feel any discomfort! this is the best thickest wig i've ever bought! it's so soft and super filling
The price of this unit was very affordable. i was surprised at how soft the hair was . the hair had slim to shedding few, took heat well without drowning in products. the lace is thin and transparent. unit is true to length and density. very soft and silky. great quality would definitely recommend
I absolutely love this wig! it arrived nicely packaged and in perfect condition. the hair is soft and feels so natural.
I really liked it, it was very nice, and I loved the presentation and the gifts.
Very satisfied
The lace arrived on time and came with some freebies. The density seems not as voluminous as expected, but that might be because I haven't washed it yet. I will conduct some tests and provide more feedback about the Lace.
I really love this wig. it was very easy to install, affordable, high quality, and exactly as advertised by the seller. the size of the lace is perfect for many different looks. i love that about this wig. the hair is very thick and realistically dense. the curls are very bouncy and luxurious. no shedding at all and no smell. it was packaged very well. the lace melts like butter in this area and everything about the hair is great. i love it.
I loved it, it arrived in 12 days, the seller was very attentive and they sent me a gift 😍
It is of good quality and I highly recommend it.