SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got mine today and couldn't wait to try it on. It's even better than i expected. The length is perfect, and it frames my face beautifully. Definitely recommend!
This wig exceeded my expectations! The transparent lace is invisible on my scalp. Hair is soft and healthy, easy to install and style. Will order again soon!
The lace front is beautifully constructed, allowing the part to be placed wherever i need it, and the hair placement along the lace scalp area looks impressively natural.
This lace front wig feels smooth and soft right out of the package and keeps that texture even after washing.
The hair feels soft, full, and true to length with minimal shedding.
It’s lightweight, easy to install, and stays sleek all day with no tangling.
The natural flow of the hair gives you a realistic look. As far as durability goes, so far i haven‘t noticed any noticeable shedding or tangling, but of course, proper care and maintenance is crucial to prolonging the life of any wig, so be sure to follow the care instructions provided.
This hair is so full and hair is human not blended,no tangles and easy to install so beautiful
" what i love most about this wig is how natural it looks. The hairline is so realistic, and the hair itself is just so soft and silky. It's perfect for everyday wear, and it's definitely a game-changer for anyone looking for a high-quality lace front wig."
The hair is super soft and feels really natural. The density is full without being heavy. No tangling at all, even after wearing it all day."
What truly amazed me is the quality: minimal shedding even after styling, and absolutely no tangles. The hd lace front blends seamlessly with my skin tone,
Cuteee afff!! They just lied about the length 🤣 🤣
This straight wig is everything i hoped for and more! The quality is absolutely amazing super silky, bone straight, and it stays that way all day with zero tangling light weight
The lace melts into my skin effortlessly, creating an undetectable hairline that i didn’t need to fix much at all. It came pre plucked with baby hairs already styled in, which made it super easy to apply.
Lace melted beautifully! Hair was true to length and density and did not have a smell upon opening.
This hair is very comfortable, easy to style,melt perfect with my skin, no biggie effort. Very fully and natural. What you're looking for lady's
" the wig is full and thick from root to ends, with a beautiful natural shine. It holds styles really well, and even after washing and styling, it stayed soft and bouncy. I’ve had minimal shedding so far, which is a huge plus."
The lace is an actual frontal with lots of parting space to get a decent side part.it blends really well and is super comfortable, so no irritation or weird lines showing through.
I love ❤️ This 13x6 lace front gives me plenty of room to part it however i want, and it looks super natural.
It came pre-plucked and the hairline looks natural, no extra work needed. Minimal to no shedding so far, i’ve gotten so many compliments. Definitely worth the money!
Right out of the box, it had no weird smell and looked beautiful. The lace is hd, pre-plucked, and blends seamlessly with my skin for a natural hairline, especially with the baby hairs included.
The weight and length are perfect. There are no split ends or stray hairs. I didn't experience any tangles, and there was no hair loss when i finger-combed it. Overall, i highly recommend this wig.
The wig quality is 10/10. Even the lace blends easily with my complexion. It doesn’t shed a lot, and it’s super soft and easy to manage even at this length.
The hair is super soft, full, and true to length
It’s pre plucked, easy to style, and the density is just right full but not too heavy. I’ve gotten so many compliments, and the quality feels amazing. Definitely worth every penny.