SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
everything perfect
women are satisfied.
These quartz polishing pens are really "great!!" They definitely get tha cuticles pushed back, take "away" that excess cuticle & polish tha nails too!! They definitely are a game "changer" in keeping your nails manicured!! Shipping waz fast. 🙏 "thanks" to this seller! !
It seems fine
Very cool thing really helpfull
The stones are simply amazing! And when used with water or oil, they are unbeatable!
exactly the same as the product description of very good quality
excellent chopsticks, highly recommended
Excellent quality
Very good for trimming cuticles. Practical and long-lasting.
Just like in the photo! I use it with pleasure! 👍❤️
I liked it, it matches the image and description, they are not thick, very useful for me.
Used for pre-nail and maintenance purposes. The sandpaper is not too coarse, which prevents overdoing it. It has just the right level of ease of handling.
It works. Very mild grit that is good for removing dead skin without damage to the nail. The pic doesn't show that the top piece of the quart is separate from the handle, but it still stays in place well enough.
Very good product for cuticles.
The product is very interesting. It turns out to be an eraser and without knowing it, I have had a pleasant surprise. It is very precise and functional.
useful things
It looks good. I haven't used it yet but the material looks of good quality.
good quality. Gommen dry nail strips disappear very quickly!
The item was not received.
Great polishing pen, works as magic, i like it
They are exactly what i wanted. Thank you!
It work
Looks like in the photos. Works great
Everything is fine.