SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and good service thank you .sir. i wand to order again but you changed the price from 65 dollar to 75 dollar . not order anymore..but i give you 5 star
just picked up. The product seems good. I'm just sorry that the knots aren't bleached. The front seems well graduated. We'll see how long it lasts.
A really good toupee. The density and quality are perfect.
Dissatisfied with the shipping time
Delivery took 19 days. Beautiful, light, shiny hair (haven't washed it yet) Smells clean. 90% and perfect density. Full lace Swiss lace, very perfect front. Color was 1 B but it seems a bit more like dark brown. Size 8 x 10. The packaging was damaged, no box, just a plastic bag and the mold with the net, but there is no problem, delivered by the courier. I'll use it and come back to say what I think. Today I'm wearing a full lace wig that I bought here in Brazil. It's still going on to this day, 6 months have already passed. This new one was priced great, around 400 reais. I bought it in Brazil for 950 reais. This one, being Swiss lace, seems more durable. The Brazilian lace is French, more delicate. Switzerland has the smallest holes.
Now i have a beautiful hair ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️
A
the cover arrived thank you .. it's bad that it's not protected from damage .. but everything else is fine.
Very good. Looks absolutely natural.
Wow! That's the fastest parcel i've ever gotten. Got it in 4 days. Item looks good. Not bad for the cheap price. I'll update my review once i've used it for a week or a month.
This is the second time I order the same product, excellent quality for the price. The second piece I ordered arrived a little tighter but still fits perfectly. I will definitely continue ordering.
Great quality toupee.. The hair feel natural.. Very light weight.. I still need to try it on..
Good quality, shipped and delivered quickly, thank you very much to the seller. After receiving the item, they personally write to the buyer and ask if everything is okay, which is very pleasing. There is feedback, they respond promptly. I recommend purchasing from them.
Good quality, the density of the hair is loose but it's very nice and for the price, it's perfect.
Very nice quality of hair, looks so natural, i recommend it 👌
Package received, product in very good condition, arrived within the estimated date, looks of good quality. Highly recommended.
Excellent and lightweight.
Love this one
Okay there was a small problem the seller is okay i got a refund
Berry nice fit well and are durable i will shop here again
I’m new to wearing a hair system, but i got one from a specialist for $600 usd , and i noticed how easy it was for her to do everything, then i bought this one, don’t regret it at all!! The hair quality is waaay better than the other one, i recommend this piece
Good prosthesis...2nd purchase