SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great!! I like this wig very much. The curvature of the hair is perfect and the length is real. It is the same as the product description. The hair has no odor. The customer service attitude is very considerate. They will check the order information with me before shipment and track the logistics status after shipment. Would order again 10/10.
This wig is overall great, without unpleasant odors. The hair is very soft, the hairline looks natural, the hair length is accurate, and the knots are small. Customer service is also very helpful!! I believe i will get a lot of praise when i use it!
Spectacular, ten out of ten
My hairstylist installed it for me! My hairstylist praised the quality of this wig! There is no odor and it looks like 100% human hair! The density is great too! I went out with my friends and after i wet and blow-dried my hair, there were very few tangles and no shedding, which is normal! I will repurchase it!
This hair is of a very soft nice texture. It's true to length and density. It was very easy to install and fits perfectly on my head. It has no smell and little to no shedding. Very manageable not too heavy. I love the fact that i can switch up the parts. Overall this wig was a great buy. Value to money.
I have no complaints about the quality of the hair and its length; it doesn't shed strands, but it doesn't have a density of 250. I will have to add more hair, but for the price it's good.
I was surprised and delighted to receive it. It is very soft and carefully selected. The length is 100% real. The hairline is natural. It suits my skin very well. The packaging is great! The curvature is good; wavy curvature is charming, i love it!! The fullness of your hair is everything. It's very soft and hasn't come off so far. The delivery speed is super fast, it only took 3 days to get to me, the communication with the seller is also very smooth, and the response is also perfect.
The wig is very soft and has no odor. The size fits perfectly. There is no shedding, the lace is very fine and beautiful and only requires gentle plucking. The shipping time was reasonable, it arrived quickly, it took only 3 days to receive it, and the communication with the seller was very quick and smooth, they were very helpful and friendly. I am a happy customer and will buy from them again soon.
I really loved this wig. It was super soft and i easy to install. I would definitely recommend.
Thank you
Guys, this hair is so beautiful, i advise you to go get it. This hair is so great the wig was easy to manage the hair is soft and silky .it also took heat easily..i really love it.
Love this wig, very full and is also true to length. Knots are small, didn't have no smell coming out of packaging i definitely recommend this wig.
Love this wig!!! It bleached nicely and was true to length will be it again
I love this wig,its worth every penny literally!no shedding & no smell ! Must buy
I love love love this glueless wig, it was easy to install, it's soft & full it's well worth the price!
I really loved this wig. It was super soft and i easy to install. I would definitely recommend.
Every time i wear this lace wig, i get a lot of compliments. What surprised me the most was that such a high quality wig was so affordable, and the delivery speed was super fast.
This wig was purchased for my daughter’s birthday and it was great quality. She received many compliments. I would recommend and repurchase.
This wig is awesome, it does not look like a wig at all just like my natural hair.
I honestly could say for the price it was pretty good and worth it. It was thick and easy to style didn’t have to do too much. Overall i would 100% buy again.
This is lovely i love the quality the thickness of the hair is great it hasn't shed the texture is very soft if u are looking to get a good hair for ur money i highly recommend this one trust me i love it
If your thinking about purchasing this wig do it i was scared at first but once i received this wig i loved it it's soft minimum shedding accurate length and it arrived 3 days after i placed my order
Loved it very maintainable just like description would 10/10 recommend
Love the wig , definitely came as expected and it was super easy to install 😘
Amazing hair