SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This wig is overall great, without unpleasant odors. The hair is very soft, the hairline looks natural, the hair length is accurate, and the knots are small. Customer service is also very helpful!! I believe i will get a lot of praise when i use it!
It is very soft and carefully selected. The length is 100% real. Lace is amazing. It's perfect. It fits my skin perfectly. The packaging is great! It's very, very soft and it hasn't come off so far. Sellers are also very good communicators.
My hairstylist installed it for me! My hairstylist praised the quality of this wig! There is no odor and it looks like 100% human hair! The density is great too! I went out with my friends and after i wet and blow-dried my hair, there were very few tangles and no shedding, which is normal! I will repurchase it!
The wig is very soft and has no odor. The size fits perfectly. There is no shedding, the lace is very fine and beautiful and only requires gentle plucking. The shipping time was reasonable, it arrived quickly, it took only 3 days to receive it, and the communication with the seller was very quick and smooth, they were very helpful and friendly. I am a happy customer and will buy from them again soon.
Guys, this hair is so beautiful, i advise you to go get it. This hair is so great the wig was easy to manage the hair is soft and silky .it also took heat easily..i really love it.
It was gorgeous hair, soft and silky. Many thanks to the seller for their kind communication, i would definitely buy another one.
The density is wonderful. Real human hair! Highly recommend 🤞🏾
This is my first time buying here, and i'm not disappointed. A very convenient wig, ideal for beginners.
I love love love this glueless wig, it was easy to install, it's soft & full it's well worth the price!
This wig is so light and easy to install. It fits my face so good. This wig really just made me love short hairstyles. They are definitely gonna be my go to from now on.
I recently purchased this wig, and i couldn't be happier with it! The quality is fantastic—it's soft, natural-looking, and super comfortable to wear all day.
This wig was purchased for my daughter’s birthday and it was great quality. She received many compliments. I would recommend and repurchase.
I really like this wig and i also like the style of it and i like the length of the hair and the hair is very soft and it was very easy to install and i like the quality of the hair and i also like the price of it as well.
It's so soft and the length is just right. I don't notice much shedding at all. I'm very happy and would recommend
I really love the quality. The hair is just as described in the picture. It is true to length, the lace is incredibly thin, and the hair is thick. The hair is really soft and take bleach really well.
Love the hair shipping was quick and received hair before expected date of delivery. Hair is soft and worth the price the knots are bleached
Easy to install, hair is full, lace is easy to melt, looks very pretty in person
The hair was package good. It was true to length, soft and no bad smell. Minimum shedding. I will purchase again and recommend.
I really love this
The hair is exactly as described 😍 Soft, full, and true to length. Communication was fast and helpful, and my order arrived quicker than expected. I'm really happy with my purchase and will definitely buy again! 💕 👌🏾
Great for the price, i don't have any complaints about this hair. It gave me looks pretty. Thanks the seller send the last update tracking information to make me get the package in time and safety.
This is the best wig i have ever bought,it has not bad smell and is very secure and will not fall off no matter how i shake it. I feel relieved.its density and length are very accurate,making it a wig suitablefor beginners.
Love this wig. Hair is soft and tangle-free for easy manageability. It's very natural, really fast and friendly for beginners, i can't wait to try other products from this supplier! !
It's incredible, the wig arrived early and is just like in the photo with no smell. I highly recommend it. 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌 👌
"by far the best wig ive ever bought from ali. It's 100% human hair, doesn't shed, doesn't tangle. Don't walk run and get this wig will definitely buy again. "