SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When i tell you this 30-inch straight wig is everything! 😍 the hair is super soft, silky, and true to length with the perfect natural shine. it barely sheds, holds heat really well, and stays sleek all day long. the lace melted perfectly and gave such a natural look — literally scalp vibes! 💁🏽♀️i love how full and smooth it is from top to ends, and it’s so easy to style. whether you want a classy middle part or a side swoop, this wig gives luxury every time. definitely worth it and i’ll be ordering again
I love this wig so much perfect for wearing straight and it holds a really great curl ! the lace melted right in to my skin . it gave nothing but scalp! . this wig was full from the top all the way to the end . the wig was also so thick and full . i would definitely purchase this wig again the lace space is very true real 13x6 hd lace the lace space is very spacious also the hair was so soft and long
The hair is perfect 🥰. perfect density and length. the texture is incredible 🔥
I am beyond impressed with this wig! The 30-inch length is gorgeous and gives me that glamorous, sleek look i’ve always wanted. The hair is 100% human, super soft, and has no shedding or tangling. The 250% density makes it full and luxurious, yet still feels lightweight and comfortable on my head. I love that it came pre-plucked, so the hairline looks natural right out of the box. The glueless feature is a huge plus for me; it fits securely with the adjustable straps, and i don’t need messy glue. I’ve gotten so many compliments every time i wear it. If you’re looking for a high-quality, natural-looking, and long-lasting wig, this is hands down the best choice. Worth every penny!
Absolutely love this wig! The hair is super soft, silky, and very natural looking. It has beautiful length and shine, and the lace blends really well. It’s easy to style and doesn’t tangle easily. The quality is amazing and it looks exactly like real hair. I’ve received so many compliments wearing it. Definitely recommend if you want a full, long, and elegant look!
You said it was free shipping but i paid for shipping fee amounted to r780 🙄
I love this wig i installed it 3 times and every time it gave new! The density gave 250%! Will be purchasing again
The 36 inch 13x6 lace front wigs human hair and i have to say, i am absolutely in love! Easy to wear and style. The wig is soft and it’s a great addition to my closet.it didn’t have any weird smell, and it is of good quality with minimal shedding. The hair is super soft and doesn’t tangle easily, which is a huge plus. I wore it for a full day and it stayed in place comfortably with no itching or slipping，i’ve gotten so many compliments! It’s great for both casual wear and dressing up for events. Definitely worth the price and i’m already considering buying it in another one. Highly recommend!
This hair is so beautiful. Definitely would recommend and this is not a free review purchase. I actually bought this wig even though i was a bit skeptical due to some of the reviews. It took the bleach very well, i also dyed it jet black. The density is true, does not get tangled easily, the hair is very very very soft. It was easy for me to install as well. I do my own hair always.no complains whatsoever. Don’t think twice just buy it!
This 13x6 hd lace front wigs human hair exceeded all my expectations! Straight out of the box, it looked flawless — soft, full, and beautifully constructed. The hairline is so natural that no one could tell it wasn’t my real hair. The lace melted perfectly with just a little bit of work, and the texture feels amazing — not too shiny, just right for a realistic look. The lace melted perfectly into my skin—super natural and easy to blend. The parting space is deep and versatile, which makes styling a breeze. The hair is silky, full from root to tip, and barely sheds. It’s easy to style, whether for a simple or more elaborate look. For the price, it’s an excellent deal.and i’m very satisfied with this purchase 250% density , very soft, healthy and vibrant, very natural .
I loved everything about this wig. Very soft. True to length. My stylist who installed my wig loved it. I would have preferred to be a little thicker. But all around a great wig. Little to no shedding. Rarely needing to be flat ironed.
For this to be an aliexpress wig….. baby….. this is the one. Minimal shedding…. Lace is bomb ….. barley tangles ! I would order this wig multiple times. I’m going on two weeks with this wig on and i barely see any hair shedding 10/10 definitely recommend to order !
I love this wig most definitely a 10 out of 10 will shop again tru to length 100% human hair thick and very soft highly recommend
This hair is beautiful and easy to work with, it’s true to length and doesn’t shed at all. Will most definitely buy again.
I love this wig most definitely a 10 out of 10 will shop again tru to length 100% human hair thick and very soft highly recommend
I’m happy with the quality of the hair. The hair has no smell and the texture and frontal are good quality. The length seems short than i requested but overall i’m happy with my purchase
The hair is gorgeous. Delivered at post office, mine went via sars customs. I paid just a little over r600 at the post office. But honestly worth the combined price for me.
100%
This 13x4 straight 36inches 250% density human hair wig exceeded my expectations. The hair is silky, smooth, and truly feels like 100% human hair with no tangling or shedding. The lace is thin and blends seamlessly for a natural look, and the pre-plucked hairline with baby hairs makes installation quick and easy. The wig holds heat well, staying sleek and shiny after straightening or curling. The cap fits comfortably with adjustable straps and combs, and the density is perfect—full but still lightweight. After several washes, the hair remains soft and manageable. Overall, this is a high-quality wig that looks natural and professional for everyday or special occasions. Highly recommend
My daughter bleached the knots and plucked it and it installed easily. It’s big head friendly and holds heat well. Lace melted good and the density was good too. Great budget friendly option
Overall, the 26-inch frontal wig delivers on its promise of long, mureen hair that enhances your natural beauty. From its realistic hairline to its comfortable fit and styling versatility,
This wig has probably been the best wig i’ve purchased from aliexpress ,this far! A true 13x4 frontal! The wig is very full & bleached very easily. The lace is amazing (as you can see in the pictures) and melted very well! Highly recommend! I’ll definitely purchase again!
I love the softness and quality of the hair. It is full ,will buy one more just to have in my wig closet for future use.i really do recomment 250 density , it is full to end.
The wig is soft and full. It was long just like the description. This wig was a great price and definitely worth the buy…i’m telling yall buy this wig…the lace was extremely transparent and melted flawlessly! Buy this wiggg now!! !
This wig is great for the money spent & i would definitely purchase again ! !! I've had it in for 3 weeks ! Still bouncy and soft.