SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It doesn't look like a synthetic material at all; the quality is amazing, and the delivery is super fast. Go ahead with your eyes closed, I highly recommend it.
Simply perfect, I loved it, even my mom loved it, and it's beautiful. I bought it on the 28th, it was supposed to arrive on the 16th, but it arrived today, the 9th. It was really fast, and it even came with two wig caps. Honestly, I loved it!
This wig is perfect!!! Buy it without fear.
Simply beautiful! It arrived before the expected date. It's very light and soft, exactly as advertised. Highly recommend!
THIS LACE IS WONDERFUL!! I simply loved it so much, the quality is perfect, the threads are impeccable, I highly recommend it!
Very good and super natural hairline amazing quality lace and good amount of hair, feels comfortable too
I love it so much. I only get compliments. The density is perfect for a smooth synthetic wig. The lace is already customized. It does tangle a bit and has a slight shine. But there are tips to limit the shine and maintain it.
This lace is perfect, super natural. I'm in love🥹
I loved it! I was surprised by the quality; it's very soft, doesn't tangle quickly, and the front looks very natural. I will definitely buy from this store again.
My daily wig at the moment ! it is so soft and easy to deal with. tangling isnt bad at all and even if it does tangle a bit, its so easy to comb out so dont worry xx
I found it beautiful, loved the quality for the price, it's really worth it. The wig cap is also very good, I liked it even more. It came very well packaged and with a great storage bag. I put it on without glue just to show how beautiful it looks.
Havent tried it with the normal lace glued but i cover it with a band for right now and it looks good people thought it was my hair
Just buy it, it's wonderful! Silky and looks like human hair. It comes on a wig cap.
I'm honestly impressed, i wanted something cheap for work and i got way more than i bargained for. out of the bag it's beautiful and lacks that synthetic tangle we all know and hate. the hairline is insane, i've spent money on wigs and haven't gotten a hairline this invisible. so beyond worth the money and i got it in a week.
The lace is wonderful, it surprised me a lot. First time I've bought it and I found it very similar to human hair, it has a very nice and soft texture. I will buy it again.
You can buy without fear, one of the best fiber experiences I've ever had. The front finish is excellent, ideal for those looking for a quality lace...
I loved the hair, I highly recommend you buy it. Just buy it, you will love it. It's very full, black and beautiful, you will really like it 😍 my first lace wig of many.
Beautiful, doesn't tangle easily, soft and doesn't have a bad smell.
Incredibly real, the most real one I've seen, don't hesitate to buy it.
Very good, I found it very beautiful, I highly recommend it. It looks like a human because it's so good! Some photos here of when it arrived.
I received this wig before the expected date. Delivery: I can say that it is exactly as shown in the well-crafted advertisement, with abundant hair and a color that gives the appearance of real hair, a very long and beautiful wig. It has a bit of a smell but that has a solution. I hope that with use it won't tangle too much; since I just received it, I can't say if it will tangle.
Perfect! What kind of hair is that? ???? I got a little bruised trying to stick it on hahaha but it's my first time and it turned out well hahah I have to buy a melting tool because the screen isn't that thin. The hair sheds reasonably, tangles like all synthetic lace, doesn't get hot, it's big on me and was at the beginning of my butt, lightweight, comes with a lot of hair, wonderful distribution, I loved it, I'm going to buy more.
Spectacular, good quality: the lace front looks very natural. Recommended!
Very beautiful, it's quite big and natural, I thought it would tangle a lot, but it was totally worth it 🥰🫶🏽
Wonderful, very similar to human hair. It has baby hair.