SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits better on a 5.5 doll
The pajamas arrived in perfect condition; good quality and finishes. I bought it for my 6-inch (15.24cm) mini Reborn doll and it fits a little loose but well. I recommend the product and the seller.
Beautiful, well-made, 😍
nice, slim, delicate. looks good.
It's nice and of good quality, there are no quality mini baby clothes out there, this is the second time I've bought it, I recommend this seller! €2.69. The other seller was very expensive, this seller has a reasonable price. I'm going to buy many more things from them.
Very difficult to put on, but once on it's extremely cute.
Beautiful and fits the doll perfectly.
I loved it, I recommend the seller, it arrived well packaged.
It's beautiful how you touch the doll itself, very handsome.
Ok
So well done and adorable 💖
It's very small, I thought it would be bigger.
Beautiful jumpsuit for a doll, arrived quickly.
beautiful and tasty, looks real but in small size
better than I imagined.
Beautiful jumpsuit, neatly sewn, good quality, bright color.
Super
Very good quality and finished pajama onesie. Perfect for 6-inch mini Reborn baby; It's too small for my 7-inch mini Reborn baby. Fast shipping.
My daughter loved it, I'm going to buy another one, amazing.
Not a beautiful baby, but totally cute, so lovable, as he looks so vulnerable with his very open eyes, maybe sleepy eyes... you take him into your loving hands before the others, you feel he needs more protection... little cutie baby :)
Very nice, but it's difficult to put it on, it's tight.
I put it on the doll, and it was made sturdy and well. The size is also as indicated. I recommend it.
Be careful with the measurements. I bought it for a mini rebién and based on the measurements it seemed like it would fit, but it doesn't.
Nice outfit as in the picture.
Very well and carefully sewn handkerchief for a doll size 13/15 cm. The material resembles suede and is pleasant to touch. The only downside is that it was sent by Poczta Polska (Pocztex) - which is not a good or honest company. Thank goodness they didn't lose or steal this small package. However, by some miracle, the tiny package arrived. I hope that with larger purchases, there won't be Pocztex.