SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good only thing i have to say if that you need to have wifi in order to input your photos but overall it’s great
Very good seller. i am satisfied with the service.
Very good product from OnePlus, well-designed and easy to install, fully corresponds to the description. You can download the manual in PDF format. Very good value for money. Thank you AliExpress, delivery in 1 week 👍
It’s as expected or lemme say even more than expected. thank you.
They supposedly work, but they don't cut at all.
The glasses arrived very well packaged and sealed, the only problem I have is that I don't know how to change the lenses, can someone help me?
There is no scarf, but for this price it could be possible, a bit of instruction would be helpful.
Love this smart glasses camera it takes ultra clear photos and smooth videos the call quality is crystal clear with no lag its lightweight comfortable to wear all day and super convenient for daily use or outdoor adventures
They are very cute. The camera is a bit big, but it's okay, i know how good the color changing lenses are. They can block blue and ultraviolet light. It can block ultraviolet rays to the maximum extent under sunlight, which is very friendly to my eyes. The color changing lenses are a bit gray, i think that's good. As for the sound effects, the speakers perform very well. Great, you can hear music and phone calls clearly. I like them.
Et's go! Can the product be better? Yes it is. But compared with the price of competitors that provide what we expect, the product provides its promise. The disadvantage is that the resolution of the images is not as good as i thought; you can see the details well, but they may be better. In addition, videos and photos are transmitted wirelessly. This part is good. This application is also very simple and the configuration is ok. for the price, it is worth it. The best part is the design. The glasses are beautiful and suit me very well (i am very picky about choosing glasses).
Love this smart glasses camera it takes ultra clear photos and smooth videos the call quality is crystal clear with no lag its lightweight comfortable to wear all day and super convenient for daily use or outdoor adventures
The glasses are perfect, everything as expected for the price. They can translate live, take videos and photos, have built-in ai which is not bad but rather good for images. You can turn on gemini and ask it questions; you can try on many outfits.
The quality of the glasses is very good, the pictures and videos taken are smooth and clear, the application design is convenient and practical, and everything is great. It is worth buying.
I ordered these glasses to take advantage of the latest technology at a reasonable price. To be honest, i was completely surprised... The product was delivered in about a week, the packaging is perfect and safe, and most importantly, the features are excellent: the photos, videos and sound quality are impeccable, the application is installed on the android system and works normally, the instant translation speed is extremely fast, and the artificial intelligence works very well, but you only need to wait patiently for 2 to 3 seconds to get the answer (sometimes the answer is very detailed or even slightly longer). Finally, the transmission of images, videos and sounds between glasses and mobile phones can be easily achieved through the application! The price can be twice that of other sellers, and this product is definitely worth it and deserves a five-star review. All functions work well!