SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Definitely a great product, it arrived very quickly and without any extra costs, I've been transported back to my childhood with this.
I’m enjoying this handheld and the games as well everything so far is working great my only complaint is certain games aren’t in english they’re in either chinese or japanese i would just say make sure that the games that are in other languages are also available in english other than that issue i have no complaints thank you very much i appreciate the fact that i got the case with the handheld and want to point out that this seller is first seller to actually send the case with the handheld and the customer doesn’t have to buy it separately i truly appreciate you for that this is what you call a salesman keeping their word an selling what is advertised thank you so much i will be buying from you again i appreciate my package being delivered to my apartment door i’ve had bad experiences in the past with other sellers delivery service of delivery guy leaving my packages in the lobby of my apartment building where it’s easy for someone to steal it but this seller made sure i got it
Very satisfied with product highly recommend was very sceptical at first as a first time buyer on this site will buy again a+
excellent gaming console
Super fast shipping! took 9 days after ordering.
Excellent, this R36 Max 2 model is the best of all, it comes with the EMULEC system, was easily updated to the latest Darkos release, and is running perfectly. The product arrived sealed, complete with all accessories, in the chosen color. I recommend the seller to the community!
Great game console, this is the second one I've ordered and it works perfectly.
Very good, I was surprised by the console. 10/10. Great purchase.
Great console, very attentive seller, responds and provides support quickly, and also ships quickly.
Excellent!
Great game console, simple, clear, nice screen and full of gameplay options. Sometimes some games run a bit slowly, but of course it's not the fastest processor and if you want it to run faster, you'll have to spend more money. For the games I play, I'm very satisfied. Looking forward to the next time, seller.
It’s been a blast! The screen is very large and clear, the buttons are responsive, and it supports a wide range of classic games. Battery life is impressive too—lasts around 4-6 hours on a single charge. Highly recommended for anyone who loves retro gaming on the go!
Got this as a birthday gift for my little brother and he absolutely loves it! It comes pre-loaded with tons of games and the setup is super easy. The build quality feels solid and the interface is kid-friendly. Great value for money!