SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, not tested yet.
Very excellent, I recommend it 1000%! I received it very quickly. 🤣 🤣 🤣 🤣 🤣 🤣 I'll buy another one again in a little while.
Top quality and great bass and sound, I didn't expect such great sound and bass.
A very cool picture on the wall
Very good and the voice like stereo, sure it is recommended
Excellent
Delivery ahead of schedule and great product, unbeatable quality for the price
Arrived two days before the delivery date, fan with very low noise, quality image and compact size, good value for money.
It works as expected and has good image quality, I recommend it. The material seems to be of good quality. The menu is fast. And that's the truth, plain and simple.
It's a good product 🫡 Thank you for your help and watch the kids tonight and i will be
The product arrived in good condition and works quickly as described.
Incredible quality. Great ! !
I bought it cheaply when it was on sale. I bought it cheaply when it was on sale. I bought it cheaply when it was on sale. I bought it cheaply when it was on sale.
Excellent projector, I was very happy with the purchase. It has Google's Play Store; in my case, I installed Netflix, Disney, and Crunchyroll, all working perfectly. It connects to Wi-Fi and Bluetooth for more complete audio, although the device has a fairly good audio output for listening at a moderate volume. The photograph shows the sharpness and size, which in my case is approximately 2 m wide by 1.5 m high.
Good projector for the price, has issues updating the software, has autofocus (which is fine) but should also have manual adjustment.
Best projector for price ! Thanks seller ...fast order! Mrt
Works very well for its price. Better than the typical cheap round white one.
A practical product worth buying
Compact device, easy to install. Very intuitive operation of the device. The device installs programs from the appropriate store where they are downloaded very easily. After installing the appropriate programs, it can read various file formats. The only minor drawback is the speaker in this device, which is muffled by the operating fan. Tomorrow I will check if the device can be connected to the sound buster using Bluetooth. I am very pleasantly surprised by the quality of the image and the ease of use of the device itself. I can definitely describe the purchase of this item as very successful and would confidently recommend it to others. Price aimed at quality.
Compact device, easy to install. Very intuitive operation of the device. The device installs programs from the appropriate store where they are downloaded very easily. After installing the appropriate programs, it can read various file formats. The only minor drawback is the speaker in this device, which is muffled by the running fan. Tomorrow I will check if the device can be connected to the sound buster using Bluetooth. I am very pleasantly surprised by the quality of the image and the ease of use of the device itself. I can definitely describe the purchase of this item as very successful and would confidently recommend it to others. Price aimed at quality.
Works good to the price, still needs dark room for basic results. Fan is loud
very satisfied with the product 👍👍👍
Works good to the price, still needs dark room for basic results. Fan is loud
received, thank you, everything works perfectly, satisfied.
received, thank you, everything works perfectly, satisfied.