SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Much better than expected for the price. although i haven’t figured out how to get the hdmi to work
Listen, the projector is simply a home theater!!! Rani really recommends buying it.
Fast delivery and works great!
Best product
Really cool, i just need a hdmi cable haha
recommended and excellent
Well, works as expected. Makes a bit of noise.
The seller's management and service are excellent.
Works awesome for the cost
Very good quality. Works as expected. Shipping was long. Arrived packaged well. I would recommend the seller. I would but again.
Looks and works great! Make sure to take the protective film off of the lens! I thought it was kind of blurry but realized i didnt take that off lol it has a focus wheel also for fine tuning the picture. The steaker quality is alright but an external speaker would be recommended do group viewing.
Very good video projector with nice image quality and decent sound.
Good image quality, product as described.
It arrived in perfect condition. It lives up to the description and i'm satisfied. Thank you.
Perfect
At the moment it has been working correctly, as time goes by I will leave another review, but everything is going well. The only complaint is about the condition the box arrived in, as it was not in the best state.
This little machine is great! Works great with the phone, has a decent speaker and a really clear picture. Very happy!
Excellent 👌 it arrived quickly and in good condition. I am satisfied with the performance and I recommend it. If you are not too demanding.
This was exactly what i needed. Thank you very much. We’ll do business again.
Excellent item, very good quality, easy to use.
Really nice for the price good quality easy to use and it's like a mini movie theatre in your room the only issue i have is the bt audio connection lags slightly between the audio and video so it doesn't sync perfectly and there is no auxillary connection but still i recommend it.
Projector works really well. Accurate description. Well made. Thank you
Really great pricing
The items is sooooo good and the sound is loud and clear, even the video is so clear.
The item arrived well packaged and it was fast.