SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
everything was packed very well
All good
My history
Very nice and quit 👍 I recomended
Top quality
This is a repeat purchase. The LED shape on the side of the fan is slightly different from that of LIAN LI, so those who are concerned about this should take note.
Very good
They are fans similar to mx120, 100% indestructible.
Very good, the product!!!
She is the fan in the back of the photo, it's the same as MX120.
It came wrong, luckily I got my refund, there are still other pieces that came wrong, waiting for their refunds too.
Beautiful fans, I didn't see the plastic protection on the pins and I didn't know how to install them kkkk.
Great fans sadly had one damaged fan turn up the little plastic bit was floating in the package
excellent quality valves
Very good.
Perfect, I really liked these fans. They are beautiful and work perfectly.
Niceeeeeeeee
Great product, everything arrived working perfectly, just the box a little crushed but without any damaged items.
Just check first if your controller is compatible.
This is the second kit I've purchased. I requested an extra cable as a courtesy for my loyalty but did not receive it. The shipment was fast, but unfortunately when it arrives in our country, the efficiency is different. I will purchase 4 more units of fans and would be grateful to receive an extra cable so I don't need to buy fans separately.
The fan is very good, but unfortunately, the reverse version was sent. Overall, everything is fine. I haven't tested it yet, but I will do so today.
Product with good cost-benefit ratio, significantly improved the airflow of my cabinet. Some fans came with small details in the fittings, but nothing that compromised functionality. And since I placed a large order, one fan came with a different model than what I requested, but I have already returned it and received the refund without any issues.
It's quiet and nice. The quality is not bad, but it's a bit messy.
Very beautiful and arrived on time. Wait for a new offer to get 6 more and an extra cable.
It works perfectly, the colors are good and the airflow is nice.