SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great small computer great price and works well too. got it quickly. replacing my old windows 10 desktop. would definitely recommend it
Nice little pc. Easy setup. Plenty of power for running office apps, web browsing, videos, music, etc. Runs very quiet. Good value.
I really like this mini PC! The design is really stylish and cool! It's so small that it takes up almost no desk space. I use it next to my keyboard, and it blends well with the surroundings. Plus, it's quiet - no noisy fan noise. It's perfect for those who want a clean and stylish PC without taking up too much space. Style and space efficiency: 10 out of 10!
Very nice, full featured machine. Easy to configure and get to work. No noise in general use. I put it on my desk near the monitor to facilitate access to ports. It's a bargain.
If you're looking for an economic mini computer, look no more! Make this purchase!! I came in hesitant, just like you and i'm in the process of purchasing another one for my print room. I have a full printing business and i have bought plenty of laptops for my graphic design needs and they all disappointed me. This mini pc packs so much potential, it doesn't load up so much on the pc.
This is an awesome little pc, great power for the size. Been using it for a media server and emulators and works great. No issues at and great value for the money. Tested it out on some newer games as well and it was very good.
I have to say i'm really impressed with its performance. It boots up quickly and has never crashed or lagged once, i see a good future for the mini pc. I will certainly recommend it to my friends or family.
This is a great mini pc for everyday use, and for more advanced use (gaming, photo and video editing). The design is quite nice. It is attractive and quiet under normal use.
For my needs, this mini PC works very well. The speed, video streaming, and internet browsing features were truly impressive. So far, there have been no problems; the response is fast and there is no lag, making it excellent for handling office tasks or high-intensity work.
I'm amazed at how well this little computer works! I was very pleasantly surprised, to say the least. It has plenty of ports to plug in everything i need, and works quickly and smoothly.
This is a really powerful machine! It boots up in less than 10 seconds! No matter what I throw at it, it runs smoothly without any complaints. Even with multiple browser tabs open in Ansys, Matlab, Solidworks, Word, Excel, and Photoshop, it doesn't stutter at all! Highly recommended!
This mini pc delivers excellent performance in a compact form factor. It boots quickly and runs smoothly for everyday tasks like web browsing, document work, and photo editing in programs like photoshop. It even handles light gaming without issue.
Excellent mini pc. Ultra fast and i had no problems with the initial setup. Very satisfied with the purchase. It loads applications quickly and has great overall performance.
It's a good value mini pc if you want something compact, fast enough for normal use, and energy-efficient. Great choice for home office or family computer.
It also runs smoothly and quietly! The performance for the price is excellent. This mini pc is more than adequate for basic everyday tasks or for use as a media server (or travel computer), and it's surprisingly good for gaming-within reason.
Easy to install, plugging it in is very simple, the description makes it easier. It doesn't take up any space and can do everything you need. I would recommend it again without hesitation.
The mini pc offers fast performance, plenty of memory, and excellent connectivity options. It is also suitable for multimedia applications. Ideal for home or office use, it takes up little space and runs quietly. Excellent value for money and a clear recommendation to buy.
I am very impressed with the speed and power of the computer. I mainly use it for stock trading and surfing the internet. It runs my stock trading programs (webull, moomoo, etc.) Perfectly on dual monitors. Programs such as word and excel also work very well.
I have used several mini PCs, and this product is really well-made. It's also nice that it runs Windows and is very quiet. For office work, the speed is excellent and the design is stylish. The warranty period also increases the value of the product. It's much better than other mini PCs I've bought, and it's not as flimsy as other products. The fact that it runs Windows 11 Pro is also really valuable.
It is a very capable device in both windows, fast, reliable, quiet, and with a really good finish and materials, its size is ideal for saving space on the desk.
Great small computer great price and works well too. Got it quickly. Replacing my old windows 10 desktop. Would definitely recommend it
It's a good compact mini PC. It's quiet and sufficient for streaming purposes. It has excellent graphics performance and is small in size, making it easy to conceal. It is convenient to use immediately after opening.
Great value for money on the product. Its small, stylish, compact and has everything i need. The speed is excellent, plugged in and set up in minutes!
This is a gift that my son is very satisfied with. This is the smallest yet most compact PC I have seen. It works like a regular desktop computer and can be easily accessed and installed in any room of your house or even on the go. Great storage and easy to use
Small, good performance and reliable. Very easy to setup, and convenient to use. Windows 11 runs smoothly on this tini machine