SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, it started up without any errors, I recommend it. Hynix chips, 2025 model.
Everything arrived safe and sound.
Worked at full clock speed 3200mhz
Very good
You can take it, the taiyemagi are so-so. But it handles 3200 without any problems.
It started up on the XPM profile at the stated 3200 speed, and was delivered to Siberia in less than 3 weeks. It's been working for the second day, tested it in games, and everything seems fine.
The workmanship is neat. They didn't want to work with Kingstone modules; there was something wrong with the timings that wasn't aligning. I turned off XMP and it worked. Kingstones are certainly more advanced in terms of overclocking and timings; I'm not an advanced user, so I understand that they now work at lower levels together.
Received in good condition
I haven't tested it yet.
Great memories, working perfectly
The package arrived intact, the memory started up without any problems at 3200.
It was 10, I liked it a lot, it was worth it, so far no disappointments, it arrived before the deadline.
It arrived within the deadline, everything seems fine, I just found it strange that the packaging was tampered with and the seal on the box was opened, but it seems that the product is okay.
Arrived very quickly. The radiators are normal and well packaged. Started up without any problems, running stably at 3200 xmp. Got Hynix CJR chips, but for Ryzen 5600 they used 3600 CL 16.
everything perfect
Started up out of the box at a frequency of 2133 MHz, with an XMP profile set to 3200 MHz and timings of 16-20-20-40. Processor: Intel i5-12400f, motherboard: Asus PRIME B760-PLUS D4. MemTest did not detect any errors. Tested from DOS and Windows.
Passed memtest. Working normally.
Everything is fine.
A 16GB PC3200 memory stick received quickly, well packaged, works very well!
It worked perfectly with my Ryzen 5800X3D.
The package was on its way for about a couple of weeks, but it finally arrived intact, thank you.
Great product, fits perfectly
Great! Received it earlier than the stated delivery date. Installed the memory modules in the slots and everything started up immediately. The full capacity was detected. Thanks to the seller and the delivery service!
Everything is great!!!!!!!!
MSI motherboard with a Ryzen 5700x. Recognized the first memory, great memory.