SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as described, works perfectly.
The product was well packaged, I almost gave 3 stars due to a problem I had with the local delivery company, just make sure to provide your address correctly and your exact city. On the other hand, the RAM looks good; I am using it to complete a 16 GB module that I already had from the Crucial brand. I am using it in my Acer Nitro 5, and in a month I will comment again on how it performs.
Updated to dual channel. Thank you, fast delivery
Installed and working as expected, thank you.
All good for the moment
Guess the discounts helped, got unmarked samsung chips for this ddr4 3200 hz 16 plus 16 ram memories at usd 76.43 but billed as shown to be usd 166.00. guess the pricing now is finicky, but best buys here. tested running well, for past 24hours.
Works great with hp t520
Delivered in excellent condition. Despite the delay due to logistical issues, they contacted me and informed me of the possibility of a delay.
It works without any problems.
Great memory
Everything is correct. Installed, checked, and working at the speed indicated in the advertisement. Good price and quite fast shipping and delivery. Worth buying.
Fast delivery and everything works.
Great communication, delivered promptly and product is fantastic. Going to buy another for sure
It was cheap and I think it's good. It's fun to use it after putting it on.
Purchased as an additional miniPC It is recognized and used without any problems.
Great
Everything was great, it's a good DDR4 3200 MHz memory. I have it in dual channel on my AMD Ryzen 5 4600H and you can notice the difference by 15 fps more. I recommend making your purchase as soon as possible because prices will continue to rise and stock is limited.
Works good as described
exactly as described, used to add RAM to a Chuwi Corebook X laptop with Ryzen CPU worked on the first try
works well for Lenovo Ideapad
The product is great, you can buy without worry. I only had an issue with the delivery because the postal service sent it to another location.
Very good performance. 🙌🏻
Super fast delivery, very happy with the purchase, quickly shipped by the seller! ! It arrived in a week! !
Excellent product, my laptop recognized it immediately.
Works great