SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good computer, it is reliable, efficient, and at this price, it is a stable investment. no regrets, no complaints, only a laptop that finally understands the task
The running speed is quite fast, multitasking doesn't get stuck, and it's worth the money
The screen of this machine is clear and usable, with rich interfaces and strong expandability, making office and learning very smooth. The body texture is good, and the overall cost-effectiveness is high, suitable for daily commuting and business use.
This computer has a clear screen, rich interfaces, and strong expandability, making it smooth for both work and entertainment. the body texture is good, and the overall cost-effectiveness is high, suitable for daily commuting and entertainment use.
The running speed is quite fast, multitasking doesn't get stuck, it's very value for money
This laptop has good heat dissipation, rich interfaces, meets daily peripheral connection needs, high screen color, simple appearance, and easy hard drive upgrade. the express packaging is tight, the delivery speed is fast, and the delivery staff has a good service attitude. it was a great shopping experience for me
The performance release is very stable, and it runs smoothly without lagging when opening multiple software, cutting videos, and playing games in daily life. it is a very user-friendly computer, recommended
Experience exceeded expectations! the body has solid workmanship, high-end metallic texture, low-key appearance without exaggeration, and is suitable for both office and gaming.
This device really exceeds expectations! the running speed is fast, and there is no pressure to switch between multiple tasks. the screen display is delicate, the colors are full, and the visual experience is great. the heat dissipation performance is also excellent, and it does not get hot even after long-term use. good computer, i highly recommend it
What a great computer! the silver appearance and texture are quite in line with my aesthetic, and i really like it. the screen also looks great and runs very smoothly
The performance is very good, great. the fan noise is almost inaudible
Very good, smooth speed, lightweight, clear screen, stylish and elegant appearance, very good battery life. i will still buy from this store when i change my computer next time
A great computer with a high-resolution screen and clear and delicate color images, providing an excellent visual experience for design, watching movies, and playing games. strong performance, excellent heat dissipation, and low noise. whether it's daily office work or playing games, it can automatically switch and is worth buying
I really like the appearance of the laptop, it's finely crafted and lightweight, making it easy to carry. the startup speed is very fast, entering the system in a few seconds. the screen quality is clear, the heat dissipation is also good, and the fan sound is not very loud when playing games in the office. i like
The machine is very user-friendly, the customer service and after-sales service are excellent, and the computer runs smoothly. This is a very good computer, recommended
The actual product looks even better than the pictures, with simple and atmospheric colors. the large screen is super comfortable for watching dramas, working, and editing pictures. the processor runs multitasking without any pressure, and the cost-effectiveness is very high. the logistics is fast, the performance is stable, and the heat dissipation is good. i highly recommend purchasing!
This computer has a good texture, powerful performance, and is easy to play office games. it has a stable heat dissipation and battery life interface, complete packaging, and can easily handle the appearance of smooth and stress free multitasking switching games. the design is simple, atmospheric, with thin wheels on the body. it is portable and has good heat dissipation without overheating. the screen display is clear and delicate, and the battery life is also sufficient. the cost-effectiveness is extremely high, and it can be opened and closed 180 degrees, satisfying shopping
The startup speed is particularly fast, the workmanship of the whole machine is also very good, the feel is good, the display effect of the screen is also very good, the keyboard also has backlight, and the workmanship is particularly good, very cool. the startup speed is particularly fast. the outer packaging is also particularly intact and well protected
This computer has rich interfaces and is extremely convenient for connecting devices. being able to balance performance, screen, and portability within the same price range, this computer is definitely the top choice!
The keyboard operation is smooth. the win11 system has fast startup speed and response speed. the screen effect is very good, playing games and watching movies are both very cool! the i9 processor has excellent performance.
I am very satisfied with this laptop! It works well.