SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am delighted with my purchase. The tablet is lightweight, a good size, inexpensive, and very satisfying. I am happy to recommend it.
I am genuinely impressed with this 11-inch android 14 tablet—it’s been a fantastic addition to my tech lineup.
Great, the screen is very large, suitable for taking notes, very smooth
Very well packaged. the tablet is excellent for working and studying.
The tablet has a stylish appearance, and the parameters are consistent with the merchant's publicity. The system runs fast, the screen display is clear, and you can insert a sim card to make calls. It is cost-effective.
Very good and robust tablet, top battery, it's putting up with my favorite games in a good way! My production apps are also with good performance, worth the price, the safety of durability is remarkable
The quality of the computer is really good. It has been used for several days and is very smooth. There is no problem playing games, and the office is also very convenient to operate. The screen is clear, the keyboard feels good, and the response is sensitive
Easy to operate and rich in content, with a large screen that is eye friendly and produces loud sound, suitable for parents to watch videos.
This tablet has a large storage capacity and can hold a large number of photos, videos, files, etc. It also supports extended storage, so you don't have to worry about running out of space.
First of all, the display effect of the screen is very clear. Also the colors are bright. The overall performance of this tablet is excellent and very comfortable to use. Smooth operation, suitable for daily use and entertainment.
It has worked better than expected and i'm glad i decided on this tablet. The screen is great and perfect for watching movies and videos, which is primarily what i use it for.
The tablet itself runs very smoothly and the display is also nice and bright, games and everyday tasks mastered this tablet without problems, the overall impression is very good
I love it so much! I' m so happy it' s sooo easy to use, it' s really improved my overall productivity and i feel so tech savvy with it too.it' s been simple to connect with all my apps and google programs, and i love its functionality and features that come with it. The screen quality and size are great for personal and professional/business use.
Perfect travel buddy! Fits small bags, bright screen for in-flight movies. Battery lasts full trips, charges fast. No lag for browsing or streaming.
Kids love it, parents approve! Sturdy build survives drops, parental controls limit screen time. Educational apps run smooth—mixes learning and fun.
Top choice for e-readers! Screen mimics real paper, easy on the eyes during long reads. Lightweight for bed or commute, battery lasts a week of daily use no constant recharging.
Play movies, listen to music, and read books without any problems. Ideal for traveling, passing the time while waiting for dates, or simply sitting outside under the porch watching a movie. It's also very useful for reading recipes or watching cooking videos while i'm cooking, and it fits perfectly on my recipe shelf.
The tablet is very light and slim, feels comfortable in the hand, the system works very quickly and is extremely easy to use, so any member of the family can use it without any problems.
Overall, it is good, with high resolution and clear and delicate image quality. Lightweight and easy to carry on business trips
The only photo in which my daughter sincerely smiles is when unpacking this device. Came quickly, works. Everything you need-installed. Flies. And daughter, and all programs on the tablet.