SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what i wanted, quick delivery, and plug-and-play.
The new laptop is really amazing! I really like it.
It is not only easy to use, but also exquisitely designed. The storage capacity is sufficient to meet all my needs
I am happy to have purchased this multifunctional laptop. The touch screen is very sensitive and suitable for my occasional daily use. I recommend 100%.
A lightweight laptop at an affordable price is an ideal choice for everyday use. It delivers the expected performance.
I like that I can run websites or programs without being slow. This laptop does that and has a high performance ratio because it is very affordable.
This basic tablet works without any issues and has no obvious heating phenomenon after long-term use. The design is also very stylish, with a smooth touch screen that responds quickly when swiping.
I received the order on time and according to the seller's description. Very satisfied with the purchase, although I didn't have a chance to work with it for long.
The order and customs clearance were without issues. Fulfilling its purpose as expected.
The computer starts quickly, is lightweight, and very easy to use for learning and work. And also included keyboard stickers as a gift, thank you
The speed of shipment is very fast. The laptop meets all specifications. The combination of laptop and tablet is a wonderful design.
Ultra fast delivery, shipped according to orders. The performance specifications meet the description, and i really like the touch screen feature
This 2-in-1 laptop is a great purchase. The function matches the product description, so i am starting to use it now.
I really like it! It's worth it! Elegant design, perfect for handheld use. Touchscreens are more convenient than mice. It works smoothly, the screen size and font are very suitable, budget friendly, and suitable for all age groups!
The 360 ° Flip allows me to switch between laptop and tablet modes, which is perfect for taking notes during meetings and studies.
So far, it has fully met (or even exceeded) my expectations.the settings are very smooth, the screen display effect is great, and daily operations are also very smooth
Great size, good effect, long battery life and great design.
What a great shopping trip! This touch-screen computer is simply wonderful, and the price is cheaper than half of the computer. I am very satisfied with this shopping.