SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this laptop for my daily work, entertainment, and shopping needs. The laptop itself feels well constructed, and this device can provide a smooth experience, which is a good choice
It is both simple and beautiful to use. Very light weight looks great, not slow in speed
The product is good and works without any issues. It has excellent office performance, runs smoothly and quickly, and doesn't require many words to describe it.
This is a great laptop. it has replaced my windows 10 laptop. i like that it's smaller and lighter than the older laptop.
It works very well. It comes with installed office programs, and the processor is where its significance lies. At this price, you cannot ask for more, and i am satisfied and happy. The battery life is longer than i expected.
This laptop is quite good. Suitable for watching movies and business laptops. It's a good laptop.
Great features. Easy to work with. A great starter computer, also suitable for a small business. Highly recommended.
Laptop is very lightweight, with a good appearance and feel, and the screen color is normal
The computer runs smoothly without any issues, and the heat dissipation performance is surprisingly good. Both its efficiency and price exceeded my expectations.
The computer is very convenient whether at home or away from home, it dissipates heat quickly, the sound is clear, the screen resolution is high, the performance is stable, and it's really easy to use!
The computer is not very heavy in one hand. The performance effect is moderate, and usage is very smooth.
This computer has excellent performance for its price and works quickly. The customer service is good and meets my shopping needs. As an office tool, I think it is very useful.
The effect is very good, I have a great time using it, watching movies and videos is excellent, I also find it works very well, and the price is also very good.
The laptop startup speed is very fast! The logistics speed is also amazing! This system runs very smoothly, both for office and entertainment
I use my laptop to write reviews. So far there have been no issues and it works great.
I bought this laptop for work purposes, and it pleasantly surprised me. It's super lightweight, compact, easy to carry, performs well, and has...