SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got myself this laptop. the sound is great. it's not touch screen sadly, but the speed is decent for work or school. battery last a decent time and charges very fast. no scratches so far. everything in great condition still.
I love my laptop very much. It's lightweight and easy to set up. It's fast, and you can customize it with colors and themes to make it the perfect fit for you.
This laptop is incredibly fast with amazing battery life, and it definitely doesn't overheat. the keyboard keys have an easy, soft click, and the overall laptop quality is perfect!
Excellent performance for the price of the laptop. Gets the job done for my work and still able to play old titles like half life 1 in my leisure time.
Excellent work, quick and simple setup. very suitable for what i need, and the price is great for both quality and storage space.
The shipping was fast, and the laptop was packaged very carefully. it arrived in pristine condition. highly recommend!
It arrived on time as expected. One thing I like about the laptop is the sound, and it's in good condition. Thank you.
Everything was great, and the package arrived quickly. The seller is sociable. I recommend it.
Amazing computer . Honestly i was surprised . I was not expecting that great quality. It's high speed and clear screen , I totally loved it . And the most thing attracted me is the design so beautiful with all sides.
The price is good, it's not heavy and easy to carry around, function well, high cost performance ,i like this laptop
This was just what i needed without breaking the bank! I teach by zoom and use google docs, i needed a laptop that had a lot of memory. Found everything i need with it.
The box is good outside the computer. Turn it on and follow the instructions. A reliable home and office system that is fast, accurate, and trustworthy.
This is great value for money. Laptop quality, overall functionality and its lightweight makes it very easy to use.
I love this laptop - it is perfect for on the go and i've been able to take this laptop with me when i travel, go to cafes, etc. And is absolutely worth the price! The quality of the screen is very nice.
An excellent laptop! Fast and convenient. I couldn't have asked for a better computer. Windows 11 is a bit different from Windows 10 that I was used to, but after a while I found it to be better and looks simpler in some ways.