SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well-made ergonomic mouse, arrived in less than 2 weeks, very responsive and already charged to 85%. Hopefully it will last over time. I recommend it.
Excellent process and product. The seller is 200% recommended.
Excellent mouse, made of good quality material, with a smooth click function; worth its price.
Great vertical mouse, wonderful
Very cool mouse! It's comfortable for the wrist, you just need to get used to the wheel and the right button, as they feel a bit different than on a regular mouse.
Very useful and functional
Good mouse, comfortable, fast. Excellent purchase.
The LED does not light up at all.
Perfect
The product is very good, I have tried it and it's excellent.
The product matches the description. It arrived almost fully charged at 98%, super fast delivery, excellent packaging, the box wasn't dented at all. Haven't used it yet. It's my first vertical mouse, so it takes a few days to get used to it, but then I'll update the review and share my impressions.
Perfect 👍
It is the mouse that was ordered. However, the delivery person in Madrid, Spain, was not careful. Despite being carefully packaged by the seller, the delivery person hit the package so hard that it arrived dented at the corners. It came along with other items purchased from other sellers that arrived in worse condition. Thank goodness the seller packaged it very well because the delivery person was terrible. He is going to end up breaking orders.
Very good, comfortable, high-quality material. Fast USB charging. Everything is working perfectly via wireless, Bluetooth, and USB. I downloaded the software to configure the thumb buttons, and it was awesome.
The mouse is comfortable and made of high quality materials. It works perfectly with good precision too. I recommend it to anyone trying out vertical mice for the first time.
The mouse is perfect, it's already working.
A good mouse. My hand stopped hurting immediately. Perfect for those who work a lot on a PC! Two operating modes, with and without backlight. The only issue is that the Type-C connector is a bit tight.
Excelente mouse. Plug and play
Finally an ergonomic mouse without batteries and without cables, rechargeable, with display indicating the battery charge level, at a very affordable price! The only drawback is that the position of the forward and backward buttons is too low, really uncomfortable.
best buy
It works wonderfully. Just as I expected.
The best wireless mouse above all i have, it is superior than logitech's g604, better than razer's basilisk v3 hyperspeed, and most reliable and much more comfortable than zelotes f-26c with it's annoying red laser light. I do recommend it for everyone! Simple the best mouse ever!
Mouse works well as expected.
I love everything about this mouse, surely getting another one. Seller did a great job in packaging, highly recommend ed.
The order arrived ahead of schedule. The order was packaged perfectly. The mouse works perfectly. All functions work as stated. The mouse is comfortable to hold. Thanks to the seller!